Team Leader - Mafraq

الأردن - المفرق

An international private company is looking for (Team Leader) customer service with partial contract to be hired immediately with the below requirements:

  1. Holds Bachelor degree is must in any major.
  2. Resident in #Mafraq city
  3. Experience in customer service or call center minimum 1 year.
  4. Written & Spoken (English and Arabic) is a MUST
  5. Proficiency in use of computers - MS office .
  6. Able to work under pressure and take the VAC responsibility .

 

Job responsibilities:

Primary Responsibility:

Manage day-to-day activities of the Center as defined in the function below.

Role Team Leader - Biometrics:

  • Maintain Customer Satisfaction at 100%
  • Adherence to SOPs (Attendance, Punctuality, Discipline, Uniform adherence, Follows Policies, Shows Integrity) - for self and Team. Maintenance of the Dongle log every day and ensure that all Dongles are returned without any damages
  • Support effective implementation of change in process when identified.
  • Maintaining and updating all reports/ logs accurately. 

 

Metrics & Organization Management: Performance Metrics: 

  • Ensure the Turn Around Time is within 15 mins (wherein the Bio process is 4 mins the rest shall be the wait time if any)
  • Ensure accuracy of the biometric process with zero errors, by regular audit of adherence to the set SOPs.
  • Ensure the exemptions are captured accurately (100% compliance). And all are approved by the Ops/ VSC manager.
  • Ensure accurate Identity check where/ when necessary. 100 % compliance.
  • Accuracy of Audit reports: Passport reconciliation Report & Enjaz report
  • Ensure any mistakes identified in the application submitted, is rectified before the passport is sent to the Consulate. More than 98% accuracy. Ensure Passports are delivered to the Consulate & respective VSCs every day. Zero errors.
  • Ensure that the passports are couriered or handed over to the customers accurately. Zero tolerance to be followed. Zero errors.
تاريخ النشر: ١١ فبراير ٢٠١٩
الناشر: Tanqeeb.com

تاريخ النشر: ١١ فبراير ٢٠١٩
الناشر: Tanqeeb.com