• Position : Front Desk Receptionist - Female Applicants
• Job Summary:Petra Dormitory is an upmarket female residence located opposite the North Gate of the University of Jordan.
• We are looking for a professional Front Desk Receptionist to oversee all receptionist and secretarial duties at our main entrance desk.
• You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.
• Your central goal is to provide our residents and guests with outstanding customer service and support.
• As the 'face' of Petra Dormitory, the successful candidate will be presentable and friendly, with outstanding people's skills.
• You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities:

• Greet residents and guests, and determine nature and purpose of visit and direct or escort quests to specific destinations.
•  Provide guests and residents with superb and a consistent level of professional customer service.
• Contribute to the smooth and efficient running of the reception area and overall residence services.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, s, and paper.
• Answer all resident questions and incoming calls.
• Operate cash register and computer.
• Confirms membership of residents and lects fees from visitors.
• Receive payments and record receipts for services.
• Ensure that cleaning staff and general workers are working efficiently.
• Redirect phone calls to the appropriate area and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Capture dormitory residence applications and liaise with applicants regarding the progress of applications.
• Set up and maintain a key issuing register for residents.
• Maintain high standards and recommend improvement suggestions.
• Professional and presentable appearance.
• Perform adhoc activities as requested by the Manager.
• Track and order office equipment and supplies.
• Record management , maintain records and filing system.
• Oversee the office budget.

Requirements:

• A relevant degree/diploma in Hospitality or Tourism management.
• Fluency in Arabic and English is essential.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communication and interpersonal skills are a must.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills
• Excellent organizational and multi-tasking abilities.
• Able to work well in a team and willing to go the extra mile to maintain the highest standards required.
• Strong knowledge of MS Office programs.