The IT QA Manager plays a pivotal role in ensuring the quality and performance of IT services within a non-profit organization. This position is responsible for developing and implementing quality assurance strategies that align with the organization's mission and objectives. The ideal candidate will have a strong background in IT quality assurance, with a focus on improving processes and delivering high-quality services to stakeholders. The IT QA Manager will work closely with various teams to ensure that all IT projects meet the required standards and deliver value to the organization.

Responsibilities:

1. Develop and implement comprehensive QA strategies and processes for IT services.
2. Conduct regular audits and assessments of IT systems to ensure compliance with quality standards.
3. Collaborate with project teams to define quality metrics and performance indicators.
4. Lead the testing process for new software and applications, ensuring they meet functional and performance requirements.
5. Provide training and support to team members on QA best practices and methodologies.
6. Identify areas for improvement in existing IT processes and recommend solutions.
7. Monitor and report on quality assurance activities and outcomes to senior management.
8. Facilitate communication between IT teams and stakeholders to address quality-related concerns.
9. Stay updated on industry trends and advancements in quality assurance practices.
10. Manage a small team of QA analysts and oversee their work and professional development.

Preferred Candidate:

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal abilities.
3. Detail-oriented with a commitment to quality.
4. Ability to work collaboratively in a team environment.
5. Proficient in QA tools and methodologies.
6. Experience in project management is a plus.
7. Adaptable and open to learning new technologies.
8. Strong organizational skills and ability to manage multiple projects.
9. Passionate about improving IT services in a non-profit context.
10. Proven leadership capabilities.

Skills

• Proficiency in QA methodologies and tools.
• Experience with software testing and validation.
• Knowledge of IT service management frameworks.
• Strong understanding of software development life cycle (SDLC).
• Familiarity with project management principles.
• Excellent written and verbal communication skills.
• Ability to analyze data and generate reports.
• Experience with automated testing tools.