Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

Key deliverables and responsibilities

Planning & organizing:

• Organization of the Telephone Department and FO Administration.
• Ensuring staff are adhering to the “Welcome Charter” and the OSM.
• Ensure all external and internal calls are answered as laid out in the OSM and ensure efficient connection with the correct person.
• Be aware at all times of the whereabouts of the managers and where to contact them.
• Monitor the logs of long distance calls, faxes and messages.
• Co-ordinate communication within the hotel in the event of an emergency.
• Prepare the weekly stores order and maintain stock levels.
• Follow the grooming standards.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of the daily activities and have product knowledge of all the hotel facilities.

Operations:

• Report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
• Demonstrate pride in the workplace with a high level commitment.
• Treat all guests and colleagues in a polite and courteous manner at all times.
• Give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
• Anticipate guests’ needs wherever possible and react to these to enhance guest satisfaction.
• Promote a helpful and professional image to the internal and external customer.
• Aim to ascertain a high degree of guest satisfaction with zero complaints about your department.
• Use guest names whenever appropriate.
• Have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms.
• Be well informed about special functions and events held in the hotel on a daily basis.
• Be aware of the hotel management, their office location, role and availability.
• Comply with the hotel’s legal requirements for fire, bomb threats and health and safety.
• Attend all training sessions as required.
• Keep your work areas clean and tidy at all times.
• Be fully aware of the national history of the area, places of interest, shopping areas, etc.
• Maintain professional confidentiality and never disclose any secrets pertaining to the company.
• Carry out any reasonable duties as requested by a senior manager.
• Conduct a daily briefing with your team and ensure a smooth hand-over between shifts.
• Identify, plan and carry out any necessary training and maintain staff training logbooks.
• Be conversant with the daily weather forecast.
• Ensure that communication agents fill in the logbook daily and hand over to the next shift.
• Report and follow up maintenance faults with the switchboard and related equipment.
• Prepare a weekly schedule and timesheet.

Additional information

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.