Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !

To enable an easy buying experience for all customers throughout the complete payment process.

This includes in particular:

• Anchoring a pragmatic approach to true customer focus in decision-making. 
• Setting the foundation for an easy payment experience when meeting the customer.
• Maximizing potential improvements for an effective, efficient and secure payment process
• Ensure a safe operation and transfer the money in the store and make sure that all cash handling process in the right place.

Key Assignment

• Ready and available to help customers when needed and I have the knowledge, confidence, and desire to make customer payment easy.
• Process a cash - credit card and other payment methods transaction accurately and with safety Measures against forgery according to operating procedures.
• Accurately register products and register payment from customers according to given routines & understanding the importance of accurate stock inventory and how my own actions impact on this.
• Listening to feedback from customer when given and passing this on to managers
• work together with other functions to improve the shopping experience for our customers in order to generate more sales.
• Know the check-out action plan and support the goals and targets given by the manager, which ensures the delivery of department action plan, also overview of the store and customer Experience action plans & understand how checkout action plan supports this.
• Follow cash handling procedures to ensure the security of money handling and find more effective ways of working to reduce costs.
• Understand the impact the actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
• Pass on knowledge to colleagues and encourage them to do the same, keep colleagues informed so that they can perform their roles effectively.
• Know levels of authorisation to solve payment problems when they occur and recognise when need to escalate an issue to someone with higher authorization.

Functional / Technical Skills :

• Solid understanding of all aspects of the home-to home shopping experience, especially within the payment process
• Proven leadership knowledge in a people-centric organization.
• Change management. IKEA Brand, IKEA culture and values. Local customer insights, including sources..
• Knowledge of working methods according to work focus.
• Legal requirements and third-party contracts.
• Ability to work independently and reliably on agreed working methods.
• Good communication, negotiation and influencing skills. 
• Ability to find solutions for customer and operational issues.
• Good attention to details by being persistent, structured and accurate.
• Very perceptive with that ability to implement solutions quickly.

• Experience of working in a high volume and fast-paced retail environment.
• Ability to priorities and organize own work to make efficient use of time available.
• Ability to handle several tasks at the same time.
• Ability to work in a multi-tasking environment.
• Experience of customer focus and customer service.
• Good at quickly building rapport with people from different (cultural) backgrounds
• Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers).
• Ability to use and take personal initiatives and to make considered decisions.
• Ability to work alone but also as a team player.
• Common sense.
• Attention to detail.
• A flexible approach/open to change.
• Computer literate.

* Local employment regulations applies