Job description

Quality Technician 

Manufacturing Quality Technician 

Purpose:

Ensure timely support to manufacturing team during production.  

Ensure standards are respected along manufacturing process.  

Ensure that intermediate and finished product non-conformities are managed and related corrective & preventive actions held. 

Consistently apply OPEN+ systems and tools.  

Ensure compliance to all PMI and legal standards, policies and guidelines related to Environment, Health, Safety, Sustainability to prevent personnel, asset or societal loss.  

Act and promote an interdependent and transparent safety culture fostering the utilization of preventive/predictive approach in line with Open+/IOS 

PRODUCTION SUPPORT 

Support production teams by providing Quality guidance and support in case of issues. Share knowledge and expertise  to stakeholders (Q Champions) on new processes, requirements, methods or guidelines. 

Train the floor on Quality practices and procedures, and ensure the operational staff remains up to date with our Quality requirements. Provide first level support for DIM troubleshooting and relevant trials.  

Support brand change activities related to Gate 4 and VSU projects.  

for RRP products: Coordinate the availability and testing of samples according to the sampling plan and the control strategy. 

NC MANAGEMENT  

Support investigation in a timely manner of non-conformities and deviation, leveraging on OPEN+ problem solving tools. Support investigation and resolution of  critical deviations, contribute to define disposal actions and when appropriate corrective actions. 

Based on recommendation from stakeholders, participate to the decision of releasing or destroying the non-conforming products blocked due to quality issues and monitor the related costs. Support BUBD activities for Semis and Finished Goods. 

DOCUMENTATION MANAGEMENT & QMS SUPPORT 

Provide support to the production team whenever needed 

Participate to the creation and review of procedures, work instructions and other Quality Documents. Provide support and training according to the training management system.  

for RRP products: Ensure availability of Batch Record before the production in a timely manner. 

CONTINUOUS IMPROVEMENT 

Propose and follow-up quality improvement ideas in production or other processes in Operations.  

Analyze the information and participate in small projects with influence on product quality. 

MATERIALS MANAGEMENT  

Ensure support to manufacturing in order to improve DIMs performance and its impact on product quality, machines efficiency and production costs. 

NON-CONFORMITIES MANAGEMENT & CAPA 

Support investigation in a timely manner of non-conformities and deviation, leveraging on OPEN+ problem solving tools.  Support  the decision making process to quarantine the non-conforming material/products and liaise with interested parties to reveal the root cause and take relevant preventive/corrective actions. Ensure proper follow up and reporting of open actions and maintain the related database up to date. Ensure the proper flow is in place to manage and keep under control the costs related to goods destroyed (LOGD) 

Communicate all useful information for the flow of Quality processes to colleagues and to support teams in order to meet productivity and quality. Support the development of the Q Champions and Equipment Owners through Quality trainings. Support Q Pillar deployment  (e.g.Training, HC, QBOS).  

For RRP : perform critical review of executed production batch records and manage intermediate and finished product non conformities and related corrective and preventive actions held with relevant stakeholders and ultimately confirm to the final approver that the product can be released for commercial manufacturing. 

For RRP: Perform timely calibration and maintenance of at line Quality instruments and ensure proper functionality.