JOB SUMMARY

The Software Implementation Officer supports the deployment and implementation of software solutions, ensuring smooth transitions and minimal downtime across program sites. This role involves assisting in the preparation, coordination, and execution of software installations, updates, and configurations across diverse technical and field environments.

Working within a cross-functional team, the officer collaborates closely with stakeholders to conduct pre-deployment assessments, configure systems, resolve technical issues, and provide hands-on or remote support throughout rollouts. The role also contributes to deployment documentation, user training, and ongoing support to ensure that systems are effectively adopted and aligned with programmatic needs.

The ideal candidate has a solid understanding of software deployment processes and tools, strong attention to detail, and excellent communication skills. Flexibility, adaptability, and a collaborative mindset are essential for thriving in dynamic and often resource-constrained NGO settings.

MAIN TASKS AND RESPONSABILITIES

1. Deployment Planning, Implementation and Support (50%)

• Conduct discovery sessions to gather deployment requirements from clients and field teams
• Perform technical assessments to evaluate pre-deployment readiness across country or field sites
• Contribute to deployment and training planning in collaboration with the Head of Department (HoD) and IT team
• Assist in transition planning for software implementations, including testing, installations, and data integrity validation
• Support global rollout efforts across International Medical Corps’ missions and coordinate with external partners
• Execute and monitor software deployments, providing real-time technical support during rollouts
• Deliver in-person or remote training sessions to healthcare staff and end users
• Provide Tier 1 and Tier 2 support during go-live and post-deployment phases
• Perform routine system maintenance, including patches, updates, and configuration changes
• Travel up to 50% to low-resource settings to assist with deployments, training, and support activities

2. Documentation, Compliance and Continuous Improvement (50%)

• Assist in creating and updating user guides, training materials, and technical documentation
• Track deployment progress and maintain records of implementation activities and lessons learned
• Responding to system issues, escalate complex problems, and document resolutions for internal use
• Collaborate with the HoD and medical teams to ensure system compliance with privacy, security, and regulatory standards
• Participating in collaborative teams focused on improving system functionality and user experience
• Gather, document, and share user feedback to inform system enhancements
• Support the implementation of data protection protocols and contribute to internal audits or compliance checks
• Stay up to date with industry trends and best practices in digital health, deployment strategies, and health information systems

Perform additional duties assigned by supervisors to support departmental and organizational goals

MINIMUM REQUIREMENTS

• Bachelor’s degree in pharmacy or a related health field.
• Minimum 1 years of experience in NGO healthcare, pharmaceutical services, or project coordination.
• Hands-on experience with health information systems.
• Understanding of healthcare or supply chain workflows.
• Ability to interpret and follow technical instructions accurately.
• IMC Experience is preferable.
• Excellent communication and interpersonal skills in multicultural environments.
• Willingness to provide on-site or remote support during rollout phases.
• Willingness to travel up to 50% to low-resource settings
• Proficient in English language is required.

Additional Information

Travel Required:    50 % of Time

Scope (Financial / Non-Financial):

Key Contacts (Internal and External):

This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.