Job description

• Deliver exceptional customer service by addressing Royal Jordanian customers' inquiries, concerns, and service requests with accurate information and effective solutions.

• Respond promptly and professionally to incoming calls and emails while upholding the highest standards of customer care.

• Support travel agents by assisting with special service requests for their clients.

• Provide detailed and accurate information on flights, routes, schedules, and fare options.

• Issue tickets in accordance with customer requirements to ensure smooth and timely fulfillment of travel needs.

• Assist customers in resolving baggage-related issues efficiently and empathetically.

• Actively promote and upsell additional RJ products and services to enhance the customer experience.

Skills

• Fluency in English and Arabic.
• Excellent customer service skills.
• Excellent listening and communication skills.
• The ability to work in a shift schedule with multiple shifts.
• The ability to maintain a professional attitude under high-pressure situations.
• Willingness and ability to work weekends and holidays as necessary.
• Experience in Amadeus Ticketing & Reservation System is a plus