Role Summary

The Sales Support Specialist works directly alongside the Account Manager(s) on Waseela's key accounts and reports to the Country Manager. The role exists to give leadership real-time visibility into the sales funnel, keep engagements moving across Waseela's business units, and ensure key clients receive consistent, responsive attention between formal touchpoints. It is designed as a development track: the person in this role is expected to build the account-management competencies needed to grow into an Account Manager position over time.

Key Responsibilities

Key Account Support

• Work alongside the Account Manager(s) on assigned key accounts preparing quotations, proposals, account documentation, and meeting materials.
• Coordinate follow-ups, action items, and client requests arising from sales meetings to keep momentum between engagements.
• Maintain accurate, up-to-date account and opportunity records.

Pipeline & Funnel Visibility

• Maintain the CRM/pipeline and produce clear, regularly updated funnel views for the Country Manager, covering stage, value, timeline, and risk.
• Flag stalled or at-risk opportunities early and highlight where leadership attention or intervention is needed.
• Prepare periodic sales performance and pipeline reports.

Cross-Business-Unit Engagement

• Act as the coordination point that keeps client engagements aligned across Waseela's business units (Connectivity & Coverage, Smart & Safe Cities, Cybersecurity, IoT).
• Route requests to the right BU stakeholders and track that commitments made to clients are followed through internally.
• Escalate cross-BU conflicts or delays to the Country Manager where needed.

Customer Experience Management (CEM)

• Own day-to-day customer experience touchpoints for key accounts responding to inquiries, coordinating on issues, and closing the loop on client feedback.
• Be a reachable point of contact for clients between Account Manager or Country Manager visits, and know when to bring the Country Manager in directly.
• Monitor client satisfaction signals and surface patterns that affect retention or growth.

Direct Support to the Country Manager

• Be available to reach out to clients or internal stakeholders on the Country Manager's behalf whenever a fast response is needed.
• Support ad hoc requests tied to key-account activity, funnel reviews, and cross-BU coordination.

Desired Candidate Profile

• The person in this role is expected to build the account-management competencies needed to grow into an Account Manager position over time.