Receptionist

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at ibis Hotel Amman as a Front Desk Reception Agent, where you will be at the forefront of our guest experience.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, friendly and engaging service
• Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
• Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow departmental and hotel policies, procedures, service and safety standards
• Other duties as assigned

What s in it for you:
Employee discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling

Desired Candidate Profile

Your experience and skills include:

• Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
• Previous experience in Front desk or customer service an asset
• Previous Property Management System (PMS) experience an asset
• Proficient in the English language (verbal & written), second language an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times