Roles and Responsibilities:

The role of the HR Coordinator is to oversee and lead the HR operations in the Area Office.
The primary role of the HR Coordinator is the day today implementation of personnel SOPs,
supporting line managers and staff in personnel queries and issues. The HR Coordinator will
also line manage and oversee one Technical HR Officers.

Generic responsibilities:

• Adherence to NRC policies, guidance and procedures
• Implement NRC’s systems and procedures at area level.
• Ensure adherence to NRC policies, handbooks, guidelines and donor requirements
• Prepare and submit reports and analysis
• Ensure proper filing of all support documents.
• Support line managers in procedures and require support team trainings.
• Management of support team
• Ensure development and implementation of administrative systems and procedures.
• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards &
  principles within NRC and amongst beneficiaries served by NRC.
• Ensure adherence to NRC policies and the national labor law in all processes and procedures.
• Advice in personnel conflicts/processes when relevant
• Coordinate staff recruitment and exits, introductions, trainings, staff benefits schemes
  etc.
• Coordinate with relevant partners, suppliers, authorities, lawyers etc
• Ensure accuracy of staff salaries.
• Ensure that staff records in all offices in the area are up to date and filed appropriately
• NRC is an equal opportunities employer. We are committed to equity, inclusivity, and diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

Specific responsibilities:

• Ensure timely implementation HR activities and dissemination of HR SOPs and
  policies in the Area Office.
• Develop HR strategies and initiatives aligned with the organization's overall goals
  and objectives
• Identify training needs, develop training programs, and oversee employee
  development initiatives.
• Ensure that onboarding, induction, performance management and exit procedures
  are implemented for all staff in the Area Office
• Advise and support line managers and staff with personnel queries in line with
  NRC SOP's and HR policies.
• Follow up on disciplinary measures/meetings, conflict management; participate
  in investigations as required
• Ensure accurate and timely data is maintained in all NRC files online and hardcopy
• Ensure national staff benefits including leave and medical insurance are processed
  and tracked as per NRC procedures
• Ensure implementation of recruitment processes through reviewing job description
  and requestion request, position advertisement, sourcing, , prescreening, interviews,
  selection and job offers.
• Ensure payroll is timely prepared and submitted on monthly basis.
• Ensure staff time sheets are tracked and submitted on time as per NRC procedure
• Managing volunteers’ recruitment and payment processes as per NRC procedures
• Supervise HR Technical Officer in the area office (day to day task, performance,
  leaves…).
• Laison with other HR coordinators and HR Manager to technically being updated with
  all HR related topic by regularly meeting the HR team and being updated by the HR
  Manager.
• Provide personnel and recruitment reports as required
• Other tasks as required by the line manager

Critical Interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units
or persons. Relevant interfaces for this position are

• Budget holders
  • Relevant implementation staff
  • Auditors (internal/external)
  • Others: Country Office HR Department

Scale and scope of position
Staff: Technical HR Officer
Stakeholders: Country HR Manager, Country Office HR Coordinator

Budgets:
Information: HR Agresso, HR Database, NRC People
Legal or Compliance: Jordan Labour Law NRC SOP's and Policies

Competencies
Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional Competencies
Generic professional competencies for this position:

-Experience from working as an HR Coordinator in a humanitarian/recovery context.
- Previous experience from working in complex and volatile contexts.
- Documented results related to the position’s responsibilities.
- Knowledge about own leadership skills/profile.
- Fluency in English, both written and verbal.

Context/specific skills, knowledge and experience:

Qualification requirement:

-Bachelor degree or higher
-Years of Experience: 3-5
-Experience of managing HR function in a NGO
-Experience of leading and developing staff
-Experience of working in HR department

Behavioral Competencies:

-Working with people
-Communicating with impact and respect
-Coping with Change
-Strategic thinking
-Empowering and building trust
-Initiating action and change