The IT QA Manager plays a crucial role in ensuring the quality and performance of IT services within a non-profit organization. This position is responsible for establishing and maintaining quality assurance processes, testing methodologies, and compliance standards to enhance the overall effectiveness of IT operations. The ideal candidate will have a strong background in quality assurance, project management, and team leadership, with a focus on delivering high-quality IT solutions that meet the needs of the organization and its stakeholders.

Responsibilities:

1. Develop and implement comprehensive QA strategies and processes to ensure the quality of IT services.
2. Lead and mentor a team of QA analysts and testers, fostering a culture of continuous improvement.
3. Design and execute test plans, test cases, and test scripts for various IT projects.
4. Collaborate with cross-functional teams to identify and resolve quality issues throughout the software development lifecycle.
5. Monitor and report on QA metrics, providing insights and recommendations for process enhancements.
6. Ensure compliance with industry standards and regulatory requirements related to IT services.
7. Conduct regular audits and assessments of IT processes and systems to identify areas for improvement.
8. Facilitate training sessions for staff on QA best practices and tools.
9. Manage relationships with external vendors and stakeholders to ensure alignment on quality expectations.
10. Stay updated on the latest QA trends and technologies to continuously enhance the QA framework.

Preferred Candidate:

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal abilities.
3. Proven experience in leading QA teams and projects.
4. Detail-oriented with a commitment to delivering high-quality results.
5. Ability to work collaboratively in a team-oriented environment.
6. Familiarity with Agile and DevOps methodologies.
7. Strong organizational skills and the ability to manage multiple projects simultaneously.
8. Proactive mindset with a focus on continuous improvement.
9. Experience in non-profit organizations is a plus.
10. Technical proficiency in QA tools and software.

Skills

• Proficient in QA methodologies and best practices.
• Experience with automated testing tools and frameworks.
• Strong knowledge of software development life cycle (SDLC).
• Familiarity with project management tools like JIRA or Trello.
• Excellent documentation and reporting skills.
• Ability to analyze complex data sets and generate actionable insights.
• Strong understanding of compliance and regulatory standards.
• Effective time management and prioritization skills.