Key deliverables and responsibilities

Planning & organizing

Plan cleaning schedule according to the room status sheet allocation.
Ensure housekeeping trolley is stocked daily in a neat and organised manner.
Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions.

Operations

Washing and cleaning

Laundry processing

Sort soiled linens, towels, uniforms, and other items based on fabric type, color, and cleaning requirements.
Operate industrial washing machines and dryers to wash and dry laundry in an efficient and timely manner.
Pre-treat stains and heavily soiled items using appropriate chemicals and techniques.

Handling delicate fabrics

Follow specific washing instructions for delicate or special items such as uniforms, guest laundry, and high-quality linens.
Use the correct washing cycles, water temperatures, and cleaning solutions to ensure fabric preservation.

Chemicals and detergents

Use the correct amount of detergents, softeners, and chemicals for each load of laundry.
Ensure proper handling and storage of cleaning chemicals in compliance with safety protocols.

Quality control

Inspection and folding

Inspect all washed items for stains, damage, or incomplete cleaning and rewash items if necessary.
Fold, iron, and neatly organize clean laundry, ensuring it meets the resort’s quality standards.

Equipment maintenance

Maintain and clean washing machines, dryers, and other laundry equipment to ensure they operate smoothly.
Report any equipment malfunctions or breakdowns to the laundry supervisor immediately.

Guest laundry service

Personalized laundry service

Handle guest laundry requests by washing, drying, and folding guest clothes according to their specific instructions.
Ensure timely delivery of clean laundry back to guests, providing an exceptional level of service.

Health, safety, and hygiene

Health & safety compliance

Adhere to all health and safety guidelines, including the safe handling of chemicals and following proper laundry procedures.
Wear protective gear and follow safety protocols to prevent injuries or accidents in the laundry area.

Cleanliness

Ensure that the laundry room and all equipment are kept clean, sanitized, and organized at all times.
Dispose of waste and lint from dryers according to proper procedures.

Coordination and teamwork

Team support

Work closely with other members of the laundry and housekeeping teams to meet daily laundry quotas and schedules.
Assist other laundry staff with sorting, folding, and ironing when required.

Communication

Communicate any laundry-related issues or special requests to the laundry supervisor.
Report any damaged items or concerns about quality to the supervisor promptly.

Administration

Use the duty shift checklists to ensure tasks are completed.