The B2O Delivery Coordinator is responsible for coordinating and overseeing the operational delivery of examination services to institutional clients (B2O), ensuring services are delivered accurately, efficiently, and in compliance with British Council policies and awarding body regulations. Working in partnership with the B2O Account Support Officer, the role manages the operational processes that support service delivery, including registration, scheduling, billing and credit notes, payment tracking, post-exam administration, and communication with UK Examination Boards. The role may also provide operational oversight, quality assurance, and escalation management for activities delivered by centralised hub teams. Collaborating closely with Delivery, Planning & Registration, Workforce Resourcing, Finance, and hub teams, the B2O Delivery Coordinator ensures operational readiness, service continuity, and a consistently high-quality experience for institutional clients.

Main Accountabilities

The B2O Delivery Coordinator is responsible for coordinating the operational delivery of examination services for institutional clients, ensuring services are delivered accurately, on time, and in full compliance with British Council policies and awarding body regulations. The role oversees key operational processes including registration, scheduling, test administration, billing, credit notes, payment tracking, post-exam activities, and communication with UK Examination Boards for university and professional exams. Working closely with internal teams and, where applicable, centralised hub teams, the role monitors operational performance, ensures service readiness, maintains accurate records, and manages escalations to support high-quality and compliant exam delivery.

Working in partnership with the B2O Account Support Officer, the B2O Delivery Coordinator provides the operational support required to deliver a seamless client experience. The role collaborates with Delivery, Planning & Registration, Workforce Resourcing, Customer Service, Finance, and hub teams to ensure operational alignment, effective stakeholder communication, and business continuity. In addition, the post-holder supports financial accuracy, monitors operational risks, ensures audit readiness, promotes quality and continuous improvement, and provides guidance, training, and operational oversight to teams involved in B2O service delivery.

Desired Candidate Profile

• Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events)
• Understanding of compliance, safeguarding or screening requirements
• Strong process management and organisational skills
• Ability to work to deadlines in a fast-paced delivery environment
• Experience supervising staff or contractors.
• University Degree or equivalent experience
• English Language Requirement: Strong written and spoken English skills are essential, as British Council systems, processes, and global operations are conducted in English.