Job description

About the Role

We are looking for a highly motivated and passionate candidate to verify and solve the customer tickets received through different system by conducting the needed analysis, visiting the customer, and applying the required actions to ensure the delivery of optimal service.

 Main Responsibilities, will include but will not be limited to:

• Conducting Radio Frequency (RF) drive tests; collecting data and statistics and analyzing

them subsequently; in order to verify the customer tickets under investigation.

• Monitoring RAN Key Performance and collaborating with the RAN optimization ENG to

analyze network performance related parameters, data and statistics, to identify any

deviation from targets and take the needed actions if any.

• Conducting customer visit to fully understand the customer need and provide the

optimal solution that will boost the customer experience and ensure the customer

satisfaction.

• Carrying out needed sites audit and taking the needed action regarding RAN issue that

impact coverage, Quality of Services…etc., and subsequently proposing required

solutions such as installing Repeater, IBS solution, relocation, site expansion, new sites

micro and physical changes.

• Following up TRC reported cases with a related team and submitting the feedback as per

the set SLAs. In addition, following up committed list of coverage TRC sites and other

sites and reporting any other needed sites to the planning team.

• Cooperating with different team such as customer care, sales and engineering, in

general, to guarantee the smooth flow of processes as per the set SLAs.

• Performing other duties related to the job as assigned by the direct supervisor

To be shortlisted for this position, you will need to comply with all of the below requirements:

• Holds a bachelor’s degree in electrical engineering, Communication Engineering or a related field.

  
  

• Preferred 0-2 years of relevant experience.

  
  

We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees.

If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.