Key Responsibilities:
Communication & Switchboard: Handle all internal and external calls with warmth, route them efficiently, and personalize service by addressing guests by name.
Reservations & Guest Information: Smoothly manage inquiries, bookings, and cancellations while providing detailed information on facilities, directions, and local attractions.
System Management: Maintain accurate guest profiles.
Proactive Care & Administration: Conduct guest satisfaction courtesy calls, manage precise call logs, relay messages, and execute punctual wake-up calls.
Teamwork & Safety: Collaborate with key departments (like Engineering and Security) to ensure smooth service while adhering to IHG safety, environmental, and sustainability standards.
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