NRC is an equal opportunities employer. We are committed to equity, inclusivity, and diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability"

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity, and accountability. These attitudes and believes shall guide our actions and relationships. 

1. Role and responsibilities

NRC is implementing a Shelter Programme in the Zaatari/Azraq refugee Camps in Jordan, the project aim to support refugees in the camps to have improved coping strategies through the provision of adequate housing and support to their ability to meet their basic needs. The Shelter Team Leader/ Engineering Team Leader will be responsible to plan and manage several shelter technical construction units, ensure workflow is adequate, meeting deadlines and targets and develop with the team proper planning of activities for her/his teams. In addition, the Team Leader should support and backstop any delay and provide direct support to the team in any of the assigned tasks.  

Generic responsibilities 

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

1. Management of project staff
2. Implement plan of action for delegated portfolio of CC (X) projects (activities, budget and project documentation)
3. Day to day follow of progress in project implementation
4. Ensure compliance with NRC policies CC tools, handbooks and guidelines
5. Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist
6. Promote and share ideas for technical improvement
7. Prepare periodic progress reports and other documents 
8. Ensure capacity building of project staff and transfer key skills
9. Liaison and collaborate with relevant local authorities and stakeholders
10. Promote the rights of IDPs/returnees in line with the advocacy strategy

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Oversee the rollout and/or implementation of maintenance activities in the camp, including but not limited to; regular maintenance requests at camp level, caravan repairs, quick fix, retrievals, strong coordination with UNHCR technical and filed units, and other shelter actors in the camp.
• Supervise the shelter officers by supporting their professional development, enhance their skills, coaching, and ensure teams operate timely and based on NRC regulations, prepare weekly/monthly plans and follow up as required with the team.
• Manage the shelter construction team by allocate and supervise workload for the shelter technical construction units, ensure quality of works, provide feedback and reports on performance, contribute to increase performance of the team, solve the problem related to target achievement and performance, including planning and justifying need of extra resources.
• Monitor quality of works, by executing spot checks visits for the assigned activities and generating quality check reports.
• Track Budget and follow up with procurement, on monthly basis to check and track expenditure and actively solve pending issues.
• Contractors management, by following up on the contractors execution plans and progress, highlight any potential risks related to the works execution or the quality of works, and issue works acceptance certificate for completed tasks.
• Solve filed conflicts, by proposing solutions and alternatives for any filed conflict identified by the filed units, and actively foresee potential blockages and propose solutions.
• Prepare reports and follow up with teams, by generating monthly/periodic progress reports to the project manager, coordinate with the reporting officer to ensure information is adequate and well organized.
• Stock management, by maintaining updated stock reports, and following NRC logistic handbook as the tools for the stock management.
• Other functions that might be assigned by the supervisor.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Relevant core competency implementation staff
• Support teams, Finance, HR, Admin and Logistics
• Protection staff
• M&E department
• Communications staff

Scale and scope of position

1. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

 1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

• Experience from working within project implementation position in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal

Context related skills, knowledge and experience (shall be adapted to the specific position):

• Bachelor degree or equivalent in Engineering fields
• Three years of working in construction sites/projects
• Professional experience in engineering and construction site supervision and management.
• Relevant work experience in a dynamic and results focused organizations.
• Experience managing and coordinating teams.

2. Behavioural competencies 

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environments
• Managing resources to optimize results
• Empowering and building trust
• Managing performance and development
• Planning and delivering results
• Influencing

1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The individual Work- and Professional Development Plan
• The Competency Framework

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

NRC currently has over 3,000 staff across the Middle East dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq, Libya and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, WASH, Livelihoods and Food Security, and Information Counselling and Legal Assistance (ICLA) to vulnerable displaced people that were forced to flee.    

Entering the thirteenth year of the conflict in 2023, more than half of the Syrian population remains displaced from their homes with 5.4 million refugees living abroad and another 6.8 million internally displaced persons inside Syria. Conflict and protracted mass population displacement, combined with severe economic downturn (fuelled among other things by the impact of the economic collapse in Lebanon, international sanctions and import control, etc.), depreciation of the Syrian pound, inflation with soaring food and fuel prices, loss of livelihoods, water crisis and drought and reduced food production have led to widespread poverty, food insecurity and increased deterioration of the humanitarian situation across Syria.