IT Technical Support Engineer- Jordan Office

A. Accountabilities:

• Provide IT Support such as Active directory, Windows and Network connectivity.
• Acts as a First point of contact, provide technical support to End-User as per IT related issues.
• Coordinate with Backend support staff.
• Hands on experience in Windows OS Installation, Troubleshooting, Performance tuning, Monitoring, Applying Service Pack and Windows Updates.
• Responsible for Installation of new and used hardware units and components.
• Responsible for incident investigation, diagnosis and recovery within the defined service levels.
• Provides timely, accurate and unambiguous updates to the ticketing system.
• Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer.
• Provide updates as required by Service Desk.
• Coordinate activities with help desk, network services, or other information systems groups.
• Responsible for Installing Desktop Computers, laptops, printers, scanners.
• Responsible for imaging pcs & laptops.

Skills

B. Experience:

• 2+/- years experience in IT Technical Support/ Service desk/ HelpDesk roles.

C. Education and Certification:

• Bachelor's Degree in Computer or related fields
• Preferred ITIL Foundation certified
• Preferred A+ Certified
• Preferred MCSE –Microsoft Certified Solution Expert.

D. General Skills:

• Communication skills.
• Customer Focus.

E. General Remark:

• Jordan based / Immediate Joiners.
• Driving license is a plus.
• The opportunity is for Diyar Office - Jordan.