JOB TITLE:  IT Coordinator

TEAM/PROGRAMME:  IT Department

LOCATION: Jordan – Amman

POST TYPE: National

External representation and communications :Level (2)

- Regular contacts require the exchange of basic factual information to suppliers, beneficiaries or other partners

- Little impact on the reputation and performance of the organization

CHILD SAFEGUARDING: Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

ROLE PURPOSE:

Monitoring and maintenance of computer systems and network in Jordan Country Office.

SCOPE OF ROLE:

Reports to: Finance and Operations Director

KEY AREAS OF ACCOUNTABILITY:

Support the delivery of effective Programmes, in both development and humanitarian contexts, by:

• Install and configure computers’ desktop, Servers, hardware/software faults and provide technical support for end users.
• Troubleshooting and provide network, application systems and services (such as and not limited to Microsoft Active Directory, DNS and DHCP servers) with the required support.
• Office365 accounts set up and configuration management for new and current users accounts.
• Ensure and monitor virus protection is installed and updated for all save the children personal computers via security server console
• Test and evaluate new technology application systems and settings, including provide a status report to his/her supervisor.
• Maintain inventory of computers and accessories, and provide the Supply Chain team with the recommended ICT items specification.
• Provide data recovery, backup and restore procedures for save the children files and emails, including available systems’ databases. 
• Track licenses and maintenance agreements.
• Ensure compliance with Save the Children International standards related to Information technology.
• Technical and Supply Chain preparation support for indoor/outdoor meetings and events’ presentations

SKILLS AND BEHAVIOURS (Our Values in Practice)

Accountability:

• Takes responsibility for decision-making and efficient resource management, and holds team and partners accountable for delivery of their responsibilities by delegating effectively, affording staff professional autonomy, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved;
• Creates a managerial environment across the Country Programme to lead, enable and maintain our culture of child safeguarding, achieving results together with children and role modelling Save the Children values.

Ambition:

• Sets ambitious and challenging goals for self and team, takes responsibility for own personal development, and encourages team to do the same;
• Engages and motivates others by widely sharing their personal vision for Save the Children;
• Future orientated, strategic and global thinker.

Collaboration:

• Builds and maintains effective relationships with team, colleagues, members, donors and partners;
• Values diversity as a source of competitive strength;
• Approachable, diplomatic, and supportive, with well-developed listening skills.

Creativity:

• Develops and encourages new and innovative solutions both on a personal level and by building and leading teams willing to take disciplined risks.

Integrity:

• Honesty, openness, and transparency;
• A strong commitment to Save the Children’s vision of a world in which every child attains the right to survival, protection, development, and participation.

QUALIFICATIONS AND EXPERIENCE

Essential:

• Education: Bachelor Degree in computer science
• Experience: 3 years in related field
• Excellent computer software usage skills
• Technical knowledge of hardware installation and maintenance
• Network installation
• Capacity building
• Excellent command of Arabic spoken and written and good command of English
• Good communication skills
• CISCO certificate is Plus
• MCSE/MCITP Certificate is Plus