Job Announcement An Automotive: Service Advisor

Duties:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

Qualifications:

• BA degree in Automotive mechanical engineering or any related Field.
• 1 - 3 years’ experience in automotive field.
• Knowledge, skills, and abilities.
• Good command of English language.
• Well organized, dedicated, hardworking and a teamwork.
• Excellent computer skills.
• Ability to keep records with attention to detail.
• Presentable and Mature.
• Written and verbal communication skills.
• Multitasking and prioritizing.
• Familiarity with Microsoft Office
• Problem-solving.
• Ability to work under pressure.
• Attention to detail.
• Professional phone handling and etiquette.

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