• Develop a first-class service to support complex, multi-disciplined sites, and the requirements of the client.
• Prepare business plans and forecasting budgets, as required. Ensure all budgets and costs for contracts accurately reflect contractual obligations, offer value for money for clients, and provide optimum revenue.
• Ensure that operational activities meet and integrate with the organizational requirements for HSEQ, legal and statutory requirements, and general duty of care.
• Identify, develop, implement, and review FM based solutions that clearly demonstrate added value to the client’s requirements.
• Maintain a strategic overview of service progress, from a commercial and technical perspective.
• Maximize the life cycle of the contract by aligning the FM team with the business drivers of the client.
• Implement a culture of continuous improvement and best practice strategies to ensure a consistently high level of service delivery, response times and contract compliance.
• Develop and maintain standard operating procedures, contingency plans, emergency response procedures, preventive maintenance programs, and all technical documentation.
• Develop and maintain strong and supportive relationships with clients, service providers, and third-parties.
• Foster and develop beneficial partnerships by attending monthly review meetings. Develop and nurture relationships with key clients and contractual service delivery requirements.
• Ensure that corporate policies and procedures are strictly adhered to, in order to maintain the integrity of the operational activities.
• Develop and prepare all periodic progress, engineering, and management reports, as required.
• Produce FM policies, procedures, and processes to underpin SLA's, KPI's, EFS group standards, plus any additional statements specific to the needs of the client.
• Consistently monitor processes, systems, and procedures to maintain optimum customer service, efficiency and accuracy.
• Comply with all processes and procedures (Human Resources, HSEQ, Finance, Information Technology, Procurement, Operations) which include compliance with all applicable rules and regulations of the local labor law.
• Develop, lead, motivate, and inspire a professional team enabling them to meet both personal and business targets. Provide clear operational direction and support to the team.
• Monitor and evaluate performance levels of employees. Proactively identify opportunities to improve performance Indicators.
• Proactively manage and take ownership of issues. Seek equitable and creative solutions to problems.
• Agree and review performance objectives for each team member. Carry out annual reviews. Use the process to improve employees who are not meeting the requirements of the role.
• Encourage employees to support the operational business objectives by sharing knowledge and to develop a creative approach to their work and to ‘think outside the box’.
• Management of HSEQ practices and policies.
• Ensure compliance with all legal obligations and regulations.

Real Estate / Hospitality background is A MUST, irrelevant applicants will be ignoredBachelor’s degree in engineering,HSEQ certificate/diploma is an advantage.Minimum of 8 years of management experience in a facilities management environment with experience of multi-disciplined sites.Minimum of 15-20 years of hands-on experience in facilities management.Significant management experience with strategic and budgetary responsibility gained within a major organization. Strong commercial mindset and financially fluent.Excellent time management skills and able to work to strict deadlines.Ability to provide a high level of customer service to both internal and external customers. Prompt response to queries in writing or by telephone.Effective organizer and implementer. Ability to provide a high standard of administrative support. Able to implement administrative processes and pro-actively resolve problems.Motivational and ambitious leader with the ability to drive change in business and performance management processes.Excellent influencing, interpersonal and communication skills. Strong and professional presentation, written, and verbal skills.Takes ownership of issues. Seeks equitable and creative solutions to problems. Manages by example.Experienced user of MS Office.Very good English language ability both spoken and written.Professional and smart appearance at all times.