The Customer Service Representative has to answer all inbound/outbound calls and non-voice channels (Chat, Emails, Tickets, and Social Media). In addition, the Customer Service Representative needs to respond to the customer queries through phone calls and non-voice channels.

The candidate must be knowledgeable about the different products and services related to the organization in which the Customer Service Representative is currently employed.

General Skills:

• Located in Amman / Irbid
• Excellent command of the English language.
• Excellent communication skills
• Very good writing and typing skills
• Educational degree Diploma / Bachelor as a minimum.
• Full available for all shifts (Morning, Evening, and Night)
• Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)
• Customer Service oriented
• Call Center experience is a huge plus

Main Job Tasks and Responsibilities:

• Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)
• Manage and resolve customer complaints
• Identify and overcome objections
• Able to handle calls or none voice channels in a pressure environment
• Should be capable of handling issues and complaints with providing solutions to the customers
• Should be fully aware of information related to the product or services of the organization
• Display Time flexibility towards shifts as per work floor requirements