SCOPE OF WORK

USAID Public Financial Management and Administration (PFMA)

Project Background:

USAID Public Financial Management and Administration (PFMA) aims to partner with USAID/Jordan and the Government of Jordan (GOJ) to improve Jordan’s revenue system and enhance its budget management process. PFMA will build the capacity of the Jordanian Ministry of Finance and other government institutions to modernize the revenue collection system, encourage compliance—including making it easier for taxpayers to comply with tax obligations—upgrade public procurement management, and improve budget planning, preparation, and execution. Key objectives include: 1) improving the revenue-raising system; 2) streamlining the budget management process; 3) optimizing public expenditure management, and 4) implementing crosscutting Public Financial Management reforms such as interventions to address COVID-19. Through a combination of technical assistance, capacity building, and facilitation, tangible and measurable results will be expected during the anticipated five-year duration of the activity.

Position Description:

The Process Automation Systems Analyst will support the design and implementation stages of digital transformation activities that are undertaken at the GOJ revenue departments in the framework of the Jordan PFMA project. Under the guidance and supervision of the ICT PM for Revenue Mobilization, the Process Automation Systems Analyst will work closely with the Income and Sales Tax Department (ISTD), the Department of Lands and Survey (DLS), and Jordan Customs (JC) to achieve the transformational change and process automation for its services. The STTA is required to collect and analyze the business requirements to guide the developers to automate the services.

Key Duties and Responsibilities:

The Process Automation Systems Analyst will be responsible for, but not limited to, the following:

• Collect and analyze business requirements.
• Follow up the undergoing process automation efforts.
• Meet with counterpart’s stakeholders to collect the needed information and to understand the current systems and databases.
• Collaborating with counterparts to gather technical and functional requirements and propose scalable system designs.
• Collaborate with PFMA advisors to understand project requirements, objectives, and constraints.
• Develop comprehensive documentations including software requirements specifications documents and user manuals.
• Provide training and knowledge transfer to counterpart’s and end-users, enabling them to effectively use and maintain the software.
• Collaborate with counterparts to test and launch the new developed services.
• Follow-up with vendors on activities related to developing new systems to the counterparts.
• Troubleshooting complex technical issues, identifying root causes, and implementing effective solutions promptly.
• Any additional tasks required.

Schedule of Deliverables

Qualifications:

• Bachelor’s degree in in computer engineering, computer science, computer information systems or any related field
• At least 5 years of experience working in a similar position.
• Strong knowledge of Web servers (IIS, Apache).
• Good knowledge on the main programming languages like .NET framework, Oracle, or Angular.
• Experience with mobile applications development is a plus.
• Experience working with international NGOs or donors or with USAID-funded projects (preferred).
• Verbal and written communication and organizational skills.
• Experience using Microsoft Office products.
• Fluent in Arabic and English.