Position in the Organization

Generic Function:  Coordinator

JobTitle: Head of Programme

Reports to (Hierarchically):  Country Representative

Salary Scale:  Level 7B   3,011 - 3,491 JD.

Working time in  %:  100

Supervises: 7 staff (including technical staff)

Work location (Country + city): Amman, with frequent travel to the field (Irbid, Zarqa, Karak, Balqa, Mafraq, Madaba)

Job description valid from: March 2024

General Responsibilities (Overall purpose)

The Head of Programme (HoP) is responsible for the overall programmatic strategy of Tdh Jordan operations and for ensuring timely and adequate technical inputs, quality assurance of program implementation and cross-cutting expertise and effective project cycle management processes. The position ensures that Tdh Jordan meaningfully contributes to humanitarian and development priorities in line with its programmatic strategy, nexus and localization approaches, and with a gender-sensitive and inclusive lens.

The HoP will support an integrated program covering Protection and Migration, and Access to Justice, managing technical specialists, project managers and MEAL. The HoP will ensure the delivery of donor contractual obligations and accountability to affected persons and will work closely with the Country Representative and other members of the Senior Management Team (SMT) for business development, financial management and compliance.

The HoP is a key member of the Senior Management Team and will play an important role in Tdh’s external representation, acting as the primary focal point for Tdh program in Jordan and acting as Officer-in-Charge of the delegation during the Country Representative’s absence.

Specific Responsibilities / Context  (Tasks)

Program Strategy and Development

·         Contribute to constant in-depth analysis of humanitarian and development context, trends, gaps, challenges, and opportunities.

·         Aligned with Tdh global strategy, MENA, and Jordan strategies, propose new program development that addresses gaps/trends and meets the needs of beneficiaries within a Triple Nexus framework.

·         As a key pillar of the overall country strategy, lead the programme strategy planning, design, and operationalization process in a collaborative way to ensure program alignment and accountability among the country program team.

·         Write/Review and monitors the Program Strategy document based upon clear needs/evidence-driven approach, Tdh’s core expertise and regularly updated contextual analysis (including gender and stakeholder analysis).

·         Foster synergies between program areas and sectors and promote an integrated approach.

·       Drive new initiatives to expand/improve programmatic actions;

·         Lead the integration of gender, protection and conflict sensitivity mainstreaming and safeguarding across all programs as best suits the Jordan context and ensure adherence to Sphere and CHS standards or any other international standards when relevant.

·         Design, contribute and/or lead assessments for emergency or longer-term programming in existing or new projects’ locations.

·         Keep abreast of and actively engage with Sectoral Coordination groups in Jordan and ensure Tdh is well and actively represented.

·         Provide regular internal and external reports, and other relevant information on programme activities, policy matters and external relations.

·         Frequently travel for direct support to field sites, representation, and identification of opportunities for organizational growth in the competence areas.

Staff Management and Capacity building

                ·Ongoing development of team composition and structure to ensure that it is fit for purpose.

                ·         Support staff recruitment and orientation processes, lead program staff capacity development planning and ensure timely and constructive performance review for all of the program team.

             ·         When needed, draft and/or review scopes of work to hire and manage technical consultants, including review for technical efficacy and contract budget.

            ·         Work with the Global/Regional Technical Advisors to ensure technical capacity building for team members and partners are in place to develop stronger expertise in-country.

           ·         Ensure staff are well-supported and have manageable workloads – proactively flagging up issues of well-being to SMT.

Program Quality and Management

·         Provide oversight, guidance, and leadership to all aspects of program development and implementation in Jordan, including ensuring timely reporting, compliance, and quality of program implementation.

·         Ensure effective program planning, coordination, high quality results and joint learning across the

country strategy and Plan of Action and provide leadership for effective coordination with other departments and teams in the delegation.

·         Overseeing systems and tools for efficient project cycle and grants management; and ensure a coordinated approach to risk-management in cooperation with relevant departments and in coordination with HQ.

·         Ensure quality programming by coordinating the technical support provided by the Regional Office and HQ, by developing quality approaches and other quality improvement initiatives.

·         Adopt an evidence-based approach that see the dissemination of lessons learned and best practices within Tdh programme teams, to donors and to other stakeholders when relevant in order ensure synergetic programming and cross-program collaboration in Jordan.

·         In coordination with the head of the MEAL unit, ensure proper monitoring and evaluation of the operations takes place in line with project monitoring plans, to ensure the overall implementation is in accordance with agreed work plans, donor agreements and humanitarian accountability framework.

·         Ensure that all aspects of programs are implemented to maximum affect and compliant with Tdh and donor regulations.

Business Development and Grants Management

·         Lead the planning and development of concept papers/notes, budgets, and project proposals (including any modifications) with support from the country team.

·         Assist the CR in establishing and maintaining donor relations at country level and in identifying appropriate funding opportunities. Ensure that donor funded programs contribute to the aims of the wider Tdh program and are managed in an integrated way.

·         Contribute to date fundraising annual plan, donor mapping databases and pursue funding opportunities in all Tdh competence areas; coordinate the capacities of the Grants Management Senior Officer, Program Manager and SMT to identify and materialize opportunities.

·         Review final reports and authorize on proposals to be submitted to external donors and HQ. 

·         With the support of the support services department, effectively stay abreast of donor policies, procedures, rules, and regulations.

·         Lead and oversee the implementation of the communication plan of the delegation. Work closely with the Communication Specialist and ensure that all Tdh’s activities are communicated and visible.

Partnerships

·         Oversee the design and implementation of the partnership strategy including management tools, guidelines, and other resources as needed to effectively management partnerships.

·         Promote localization agenda within Tdh Lebanon; and ensure this is well reflected in all technical strategies and within the country strategy.

·         Lead the process of identification of local NGOs/partners and develop partnerships with relevant and complementary partners.

·         Improve partnership practices by periodically assessing Tdh’s Jordan partnership approach considering both Tdh and partners’ perspectives, capture lessons learned and best practices, and make recommendations for improvement.

·         Oversee the ongoing development of partner tracking systems, due diligence, and capacity development processes.

Coordination and representation of Tdh

           ·         Establish strong and efficient partnerships with organizations, donors and authorities, in line with the country programme strategy.

           ·         Increase/cultivate the visibility and credibility of Tdh program in the country and maintain close relations with all relevant stakeholders including donors.

           ·         Aligned with the country strategy and in coordination with the CR, advocate about Tdh program in Jordan with government, donors, and humanitarian stakeholders, in cluster meetings, workshops, conferences and in other relevant fora.

            ·         When requested, together with the CR, represent the Tdh Jordan program to funders and potential donors.

            ·         Act as a proactive member of the SMT, promoting and role-modeling values. 

Competencies

·         Master's degree in political science, international development, humanitarian assistance &/ or other relevant field.

·         Minimum 7 years of progressively responsible experience in program management, leadership, and design developing and leading integrated and complex program portfolios

·         Proven experience in both development and humanitarian and/or conflict affected countries settings. International experience is an asset.

·         At least 5 years' experience with people management with proven leadership experience with experience managing multi-disciplinary teams of diverse cultural backgrounds.

·         Solid experience in project development and management; including ability to lead on assessments, design, implementation, monitoring; with good skills in donor reporting, accountability, and compliance.

·         Demonstrable experience in the nurturing of organisational learning with the ability to draft strategies/frameworks.

·         Excellent coordination, communication, organizational and planning skills; with the ability to work flexibly in a diverse team in a dynamic environment, fostering a positive working environment, and manage issues sensitively and diplomatically.

·         Strong capacity building, facilitation, and presentation skills with the ability to develop  strong interpersonal relationships to facilitate communication and support partner and staff.

·         Proven experience in effectively coordinating with National Governments, International and National NGO partners, UN and coordinating with donors.

·         Extensive knowledge of UN, US and European institutional donors and their compliance requirements with proven experience of developing successful funding proposals, contract management including consortia grants.

·         Strong understanding of localization agenda as well as partnership approaches and tools in strengthening programmatic and organisational capacities of civil society organisations.

·         Commitment to integrate gender,  protection, inclusion and accountability into programming. 

·         Full professional proficiency in English together with fluency in Arabic is mandatory