The call center is in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

Core Responsibilities:

• Takes customer calls and provide accurate, satisfactory answers to their queries and concerns, to ensure customer satisfaction.
•  Takes customers’ orders to ensure accurate and detailed documentation of their orders.
•  De-escalates situations involving customer satisfaction and maintains ensure patience when providing assistance and support.
• Handles and resolves customer complaints regarding product sales to ensure the level of service
•  Builds lasting relationships with clients based on trust and reliability to ensure continuity of relationships.
• Uses programs, databases, scripts and tools appropriately to ensure effective workflow.
•  Understands and strives to meet or exceed call center standards to ensure excellent consistent customer service.
•  Makes sales or recommendations for products or services that may better suit client needs to ensure a trusting relationship with the customers.
• Taking table reservations, anf 2nd floor venue reservations for Daimeh and sharing menu to ensure that customers' inquiries regarding bookings are correctly answered.
•  Follow up calls on the catering orders to ensure taking feedback from customers
• Answers inquiries on handicraft showroom items, and place order for local deliveries and follows up to ensure customer orders are properly met

Skills

Qualifications:

• Diploma or secretary certificate.
•  Strong English and Arabic language skills (written and spoken)
• 1-2 Years
•  Proven working experience as a Call Centre Agent
• Strong MS Office experience specifically with MS Outlook, Email, Word, Excel and Calendar.
• Ability to be resourceful and proactive in dealing with issues that may arise.

Ability to organize, multitask, prioritize and work under pressure.