JOB DESCRIPTION

Position:              Safeguarding Coordinator (Jordanian national)

Location:             Amman, Jordan, with frequent travel to field locations

Duration:             From July 2024, one year contract with possibility of renewal

Reports:               Country Director

About RI: Relief International, headquartered in USA, is a leading international non-government organization working in 16 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.

Position Summary: Under the supervision of Country Director, the Safeguarding Coordinator will be responsible for leading the integration of Relief International safeguarding strategy into the country program.  Safeguarding Coordinator will play a key role in protecting RI staffs, vulnerable adults and children from sexual exploitation, harm and abuse. Be part of embedding an organizational culture that is committed to protecting clients from harm.

The Safeguarding Coordinator will also complete an annual risk assessment which maps the internal and external safeguarding risks present in their country, as well as details on legislation, support services etc.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Receive, report and support safeguarding incidents and concerns:

• Receive safeguarding concerns, assess the information to ascertain if immediate assistance is required.
• Report the incident to the GSO via the reporting mechanism.
• Carry out fact-finding/fact-checking with oversight from the Global Safeguarding Manager.
• Where appropriate provide support in partnership with the Safeguarding Team during investigations
• Map and establish relationships with local support services and agencies to facilitate the referral of incidents
• Keeping the Country Director and SMT aware on our progress against the Country Safeguarding Strategy and taking appropriate actions as necessary.
• In addition to safeguarding cases, support the HR manager in designing and conducting investigations concerning HR matters whenever needed

Advocate for and raise awareness of safeguarding

• Raise awareness with community members/service users of the behaviour they should expect from RI staff and partners and how and when to report concerns.
• Raise awareness of safeguarding with staff and partners ensuring they understand their role and responsibility in protecting clients;
• Facilitate safeguarding training with staff and partners
• Induct new staff ensuring they are familiar with the safeguarding policies and the safeguarding culture of the organization.
• Make use of the official Safeguarding Posters and other materials in all offices and programs

Lead the wider implementation of safeguarding policies and procedures and facilitate the structural embedding of safeguarding across country operations:

• Make sure that the Safeguarding Programme is aligned with existing commitments and standards for safeguarding in the humanitarian and development sector and is anchored in the ‘do no harm’ principle.  
• Complete an annual country risk profiling exercise – mapping internal and external safeguarding risks.
• Lead an annual safeguarding self-audit - assessing how near or far the operation is from fulfilling its safeguarding commitments.
• Populate an annual safeguarding action plan. Using the findings of the self-audit to inform the actions to work towards in the following 12 months.

Learning & Development

• Assist in planning and delivering the safeguarding L&D interventions in collaboration with Human Resources department
• Cooperate with the Program Managers to implement capacity building of the program staffs on safeguarding initiatives and motivate staff.

• Works closely with each strategic lead and associated stakeholders to provide support and progresses the project plan;
• Participates in external safeguarding networks to access resources and share best practice; i.e.  Interaction PSEA group as the PSEA focal, Bond Safeguarding group, INGO Safeguarding Leads, Peer Safeguarding INGO group; and
• Monitors, communicates, and reports on overall progress of the programme from safeguarding point of view and ensuring key stakeholders and senior leaders stay updated and informed. 

 Staff Safeguarding

Work closely with WOS HR Manager and play a crucial role in safeguarding the well-being of all employees, fostering a safe, respectful, and supportive workplace environment.

• RI Safeguarding Policy Development and Implementation: Develop, implement, and regularly update safeguarding policies and procedures that comply with legal requirements and best practices in all operational areas.
• Reporting and Responding to Concerns: Establish clear reporting procedures for employees to raise safeguarding concerns and ensure timely and appropriate responses to all reports.
• Regular Training and Refreshers: Schedule regular staff safeguarding training sessions and refresher courses for all employees.
• Safeguarding Committee: Establish a safeguarding committee to oversee the implementation and effectiveness of safeguarding policies and practices. investigate staff safeguarding cases. Lead and participate in this committee, coordinating efforts across departments to ensure comprehensive safeguarding principles are applied.
• Incident Management & Analytics: receive RI Safeguarding incidents, manage staff Safeguarding incidents. Conduct investigations, provide support and assistance to employees who are affected by safeguarding issues, including access to counseling and other resources.
• Analyze Incident management data to identify patterns, measure the effectiveness of safeguarding measures, and report findings to senior management.
• Confidentiality: Ensure the confidentiality of all safeguarding reports and investigations to protect the privacy and rights of individuals involved.

QUALIFICATIONS & REQUIREMENTS

This position demands a dynamic individual with a demonstrated ability to achieve results in a demanding and fast paced environment.

• A master’s degree or equivalent experience in a field related to humanitarian assistance and international development, law, political Science, development studies, gender studies, social work etc.
• Knowledge on current legislation, statutory and other guidance with regards to safeguarding, child and adult protection,
• 3‐5 years’ experience in protection and safeguarding program design and implementation in fragile context settings
• Proven experience responding to and managing sensitive protection / safeguarding matters in a confidential manner
• Experience developing protection and safeguarding resource materials, including guidance, tools, and best practices
• Experience in providing training to staff on protection and safeguarding
• Sound knowledge and understanding of organizational Code of Conduct, Child Protection Policy and Sexual Exploitation and Abuse (SEA) policy
• Excellent organizational, interpersonal and communication skills.
• Excellent knowledge on gender and diversity
• Fluent spoken and written Arabic and English.
• A team builder with excellent people skills; culturally sensitive and has the ability and interest to identify and work with a multicultural team.

RI Values:

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

• Inclusiveness
• Transparency and Accountability
• Agility and Innovation
• Collaboration
• Sustainability

RI has a non-negotiable policy of ZERO TOLERANCE towards Safeguarding. All employees are expected to abide by the Code of Conduct, Protection from Sexual Exploitation and Abuse (SEA), Child Protection Policy and Human Trafficking Policy of Relief International.