Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. Job Description - Answer telephone inquiries promptly and professionally channel to appropriate assistance and provide secretarial/administrative support to resort as needed. - Greet members and guests in a friendly and efficient manner. - Escort guests if needed. - Be knowledgeable about all aspects of the facility. - Provide information and literature on the facility in person and via telephone. - Control entry into all areas of the facility by restricting all unauthorized individuals. - Collect money or other suitable payment from clients for all services rendered. - Operate a Point of Sale system. - Treatment bookings/scheduling

- Secretarial duties - Exercise thorough knowledge of opening and closing procedures. - Give tours of the spa, as required. - Ensure smooth operation of receptions - Respond to inquiries by phone and in person, providing complete details of all club aspects. - Handle special assignments. - Co-ordinate sales packets, when needed. - Maintain office files. - Assist in the administration and implementation of staff training in reception operations. - Assist in the operation of all spa departments. - Maintain inventory and stocking of all reception materials. Additional Information - Internal: Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specification - External: All guests, suppliers/partners. - Materials: All machinery and equipment at Front Office