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Job Title: Software Support & Deployment Officer FSR # 591
Location: Amman
Job Summary
The Software Deployment and Support Officer plays a crucial role in the successful implementation and ongoing support of health software solutions within our organization. This position is responsible for planning, executing, and overseeing the deployment of health information systems and applications across various healthcare settings. Additionally, the officer provides continuous support to ensure the effective use and maintenance of these systems. The ideal candidate will have a strong background in IT and healthcare, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams to enhance healthcare delivery through technology.
PROJECT DESCRIPTION
The Health Systems and Applications Unit is dedicated to developing, implementing, and maintaining innovative software solutions that enhance the efficiency and effectiveness of healthcare services. This unit focuses on creating robust health information systems, logistics management information systems, electronic medical records (EMR), telemedicine platforms, and other applications that streamline healthcare delivery and improve patient outcomes. Leveraging cutting-edge technologies and industry best practices, the unit ensures that all systems are secure, user-friendly, and compliant with healthcare regulations. The team collaborates closely with healthcare professionals, IT specialists, and stakeholders to tailor solutions that meet the unique needs of the healthcare environment, ultimately aiming to support better health management and patient care.
Main Tasks and Responsibilities
Software Deployment and Implementation (50%)
- Transition Planning: Under the guidance of the Head of Department (HoD) and in close collaboration with the IT department, the candidate will lead transition planning efforts. This includes testing, installation, and staff training to ensure high-quality data integrity is produced and maintained.
- Global Software Implementation: The candidate will oversee software implementation in International Medical Corps' missions worldwide, as well as in any external entities the organization chooses to engage with for implementation.
- Progress Monitoring and User Support: The candidate will monitor the progress of system implementations and act as the primary point of contact for any user concerns or queries.
- Compliance Management: Working under the supervision of the HoD and in close collaboration with the medical department, the candidate will ensure the organization maintains appropriate compliance with privacy, security, and confidentiality policies and procedures that align with current organizational practices and regulatory requirements.
- Implementation Plan Development: In collaboration with field teams and the Medical Department, the candidate will develop an implementation plan prior to the program rollout.
- User Training Resources: The candidate will create comprehensive user manuals and self-training modules for the Pharmacy and Health Information Management systems to facilitate user education and system adoption.
Software Support: (50%)
- User Support and Training:
- Provide technical support and troubleshooting assistance to healthcare staff using health information systems and applications.
- Conduct training sessions and create user manuals to educate healthcare personnel on system functionalities and best practices.
- System Maintenance and Monitoring:
- Monitor the performance of health information systems to ensure smooth operations and minimal downtime.
- Perform routine maintenance tasks, such as software updates, patches, and configuration changes, to keep systems up-to-date and secure.
- Issue Resolution and Escalation:
- Respond promptly to user-reported issues and escalate complex problems to appropriate technical teams for resolution.
- Document incidents, problems, and resolutions in the helpdesk or ticketing system to track and analyze trends.
- System Documentation and Reporting:
- Maintain accurate and up-to-date documentation of system configurations, processes, and procedures.
- Generate regular reports on system performance, uptime, user issues, and resolution status for management review.
- Collaboration and Coordination:
- Work closely with IT teams, healthcare professionals, and vendors to coordinate system updates, enhancements, and new deployments.
- Participate in cross-functional teams to evaluate, recommend, and implement improvements to health information systems.
- Ensure that health information systems comply with relevant regulatory standards and organizational policies, particularly regarding patient data privacy and security.
- Implement and enforce security measures, such as access controls and data encryption, to protect sensitive healthcare information.
- End-User Feedback and Continuous Improvement:
- Gather feedback from healthcare staff regarding system usability, performance, and functionality.
- Use feedback to identify areas for improvement and collaborate with IT teams to implement enhancements and updates.
- Emergency Response and Disaster Recovery:
- Develop and maintain contingency plans and procedures to ensure system availability during emergencies or disasters.
- Participate in disaster recovery exercises and response activities to minimize disruption to healthcare services.
- Adherence to Best Practices:
- Follow industry best practices and standards for health information technology (HIT) and health informatics.
- Stay updated with emerging trends and technologies in HIT to inform system enhancements and improvements.
Minimum Requirements:
- Bachelor’s degree in IT is Required.
- Excellent English is Required.
- At least 3 years’ experience with health software deployment is Required.
- At least 3 years’ experience with health software support is Required.
- Proven knowledge of health informatics is Required.
Child Safeguarding
International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.
Code of Conduct
It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any suggested activities then you have an obligation to report.
Compliance & Ethics
Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.
Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed
“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.
Our screening process will be on a rolling basis, once a candidate is selected the announcement will be closed.