INTERNAL CONTROLLER

Amman Mutualised Support Office (AMSO)

Family: Transversal

Grade: 11 / 2553 JOD Gross / Monthly

Workplace: Amman

Duration: Temporary position, 1 year

Reports hierarchically to: Head of Resources

Functional reporting line to: Head of Resources

Internal relationships: Other AMSO staff (HR, Administration, Facilities, Finance), MENA team members from other OCs, Intersection Protocol Office, as well as Hosted individuals and MSF entities

Relevant key positions in other HQs and Hubs, including internal auditors and compliance departments

External relationships: External auditors

Context

Amman Hub

 MSF has been present in Amman since 2006 with different Missions and OCs and since 2015 with delocalised HQ offices.

In 2018, MSF signed a Host-Country Agreement (HCA) with the Jordanian authorities and consolidated its presence in the country becoming one of the MSF Hubs around the world, with the aim to support the quality of our operations in the region and beyond.

Today, Amman Hub is a complex setting including the presence of 5 OCs with Operations and Organizational Support:

• Units: OCA MENA (Middle East Northern Africa), OCBA CAHM (Center for Advanced Humanitarian Medicine), OCG MESO (Middle East Support Office)
• Operational Cells: OCBA Cell 1 (Afghanistan, Yemen, Syria) and OCG Cell 5 (Iraq, Lebanon, Yemen, Syria)
• Missions: Permanent missions including OCP Jordan (Reconstructive Surgery Hospital), and ad hoc temporary hosted missions including OCA Palestine/Gaza/Syria, OCB Syria/Palestine, OCBA Palestine/Gaza/Yemen, OCG Lebanon/Iran/Iraq/Sudan/Yemen/Syria,

• An intersectional Amman Mutualised Support Office (AMSO): covering HR, Administration, Facilities (Logistics, ICT, Supply) and Finance, supporting OCA, OCBA and OCG teams in Amman

• Hosted positions from different OCs and the International Office

Amman Mutualised Support Office (AMSO)

The AMSO is an intersectional unit, which purpose is to support MSF teams based in Amman to fulfil their role amid the growing complexity of MSF interventions and new challenges in the Middle East and beyond.

The AMSO provides direct support in terms of HR, Administration, Facilities (Logistics, ICT, Supply) and Finance to 3 OCs (OCA, OCBA and OCG), as well as hosting entities and staff that might need to be temporarily relocated to Amman.  

The main objective of the AMSO is to strengthen its ability to respond to the OC’s growing and evolving needs in the region, in order to guarantee coherent, effective and efficient support, and a welcoming and organised environment in Amman Hub.

The AMSO is managed by a Head of Resources who currently operates under the direct supervision of OCA Head of Bureau, while the ownership of the AMSO belongs to the 3 OCs represented by the leaders of the three OCs organized in a Steering Committee.

After three years of running, and despite big achievements in terms of policies harmonization and streamlining procedures and tools, there is still a lot of work to do. Growing ambitions in Amman and in the region by some OCs, compounded with a destabilized region, has implied a permanent increase of volume and complexity of the work for the team: increase by more than 232% (37 to 123) of the number of people supported in 3 years, high turnover and hosting has become an activity in itself (AMSO has hosted over 335 people since 2023, including from all OCs, regular and emergency Missions teams, CIMTs, etc.).

Objectives of the position

The above-mentioned intersectional set-up, supported OCs and multiple HQs and missions, delocalised entities permanently or temporarily supported or hosted, comes with a certain degree of diversity, complexity, and volume of activities, as well as responsibility and accountability towards the involved stakeholders.      

The Internal Controller position is a new and temporary position. It is a transversal and interdepartmental, with oversight on all AMSO departments internal controls (understood here as standards, processes, policies, procedures and tools). It is not only a financial position.

Under the direct supervision of the Head of Resources, being part of the AMSO Coordination Team[DC1] [Sd2] , in coordination with the concerned people and other stakeholders, she/he is putting in place a control strategy which helps supporting quality, effectiveness, efficiency and integrity of AMSO services. It contributes to build trust in the AMSO.

The objective of the Internal Controller’s position is on one side to support and facilitate the work of AMSO departments, in a spirit of constant dialogue with the AMSO departments (considering context, constraints and resources), and on the other side to help guaranteeing to all supported MSF sections, entities and missions both:

• Internal (MSF) compliance/adherence with its defined internal controls, analysis whether they are fit for purpose, as well as stress on risks and gaps, therefore supporting each department prioritising their structuring efforts and strengthening their internal controls.
• and external (Jordan, other countries, international standards) compliance (notably in legal, fiscal terms or financial reporting to authorities).

To do so, the Internal Controller may use internal and external audits to assess the organisational processes. She/he

 follows up on the findings and relevant recommendations.

Together with the Finance Manager, Head of Resources, the position is also playing a role to support the budgeting and reporting processes (internally for rebilling and externally for financial statements and audits).

Specificities of the position

General framework & methodology

• Refers to MSF HQ control framework to be able to build a coherent and consistent Amman framework, included in a broader frame, considering the nature of the intersectional support AMSO gives and specificities of other served MSF OCs and entities
• Analyses risks inherent to the activities of the AMSO to anticipate them and/or manage them in a structured way
• Draws a control framework to ensure roles, responsibilities and collaboration are well defined between the Internal Controller and the departments and activities composing the AMSO (HR, Administration, Facilities, Finance)
• Draws the AMSO processes
• Schedules areas to be controlled in priority according to the risks, potential impact and probability of occurrence above mentioned
• Prevents risks by informing and raising awareness within the AMSO team
• Makes sure prevention, detection and reaction to risks related to Corruption to its international sense (including stricter sense of corruption, bribery and fraud for instance) are included into the control framework
• Makes sure Data protection is integrated into AMSO departments’ internal controls

Internal compliance/adherence

• Together with the Heads of AMSO Departments, ensures all existing Internal Controls are known and gathered on the AMSO sharepoint
• Analyses whether Internal Controls are fit for purpose
• Identifies the gaps and related risks
• Reports on them, proposes adjustments and makes recommendations
• Contributes accordingly to the definition of yearly and quarterly priorities for the AMSO departments
• Advises Heads of Departments in the definition and design of their internal controls
• To support this work, considers asking for the support of Internal Auditors. In that case, She/he is the focal point for them, follows up on the findings and relevant recommendations.

External compliance

• In coordination with Protocol Office (and possibly ILD), evaluates the current and future challenges related to laws and regulations (including fiscal) applicable to MSF and AMSO in Jordan
• Analyses the requirements from external supervisory authorities, including the annual financial statements and related external audit
• In the case of planned (e.g. yearly financial statement process) or unplanned external audit, the Internal Controller is the focal point for the auditors, defines the frame, follows up on questions and makes sure the requested clarifications are provided and changes are done.  
• Reports on them, proposes adjustments and makes recommendations based on a dialogue with the AMSO departments, considering context, constraints and resources
• Follows-up, advises and support related actions

Budgeting and reporting

• Designs the frame of budgeting, follow-ups and financial reporting activities (for instance but not exclusively roles and responsibilities with Finance team, review of the tools, how to collect information on average expenses and future needs, and how we align the different OCs timeframe, etc.) for the different entities MSF support
• After the first drafts are produced by the Finance Manager, finalises the budgets and narratives
• Guarantees the quality of budgets, based on analysis of needs, follow-up of real expenses and forecast of future expenses, analysing variances from one period to another, with a clear narrative accessible to the relevant stakeholders
• Controls and signs the rebilling reports to the MSF entities AMSO supports

Profile

Education

• Desirable degree in finance, management (business, HR), or administration
• Desirable degree in risk management, internal control, internal audit, external audit

Experience

• Essential previous working experience of at least three years in relevant control jobs
• Knowledge of control frameworks and audit practices
• Desirable experience in MSF or other NGOs in developing countries

Technical competencies

• Planning and organization
• Computer literacy
• Excellent knowledge of the Microsoft tools (Microsoft 365 including PowerPoint, Excel, Word, Forms, Power automate, etc., Power BI)
• Desirable transversal knowledge of HR, Administration, Finance, Facilities (Log, Supply, ICT)

Personal competencies

• Good interpersonal skills, sense of dialogue and ability to listen
• Ability to work in a multicultural team
• Team player: ability to coordinate with numerous stakeholders and partners
• Ability to work autonomously
• Analysis
• Problem solving
• Pro-active and solution-oriented
• Flexibility and capacity to adapt quickly under pressure      
• Commitment to MSF Principles L3

• Behavioral Flexibility L3
• Analytical Thinking L3
• Results and Quality Orientation L3
• Planning and Organizing L3
• Teamwork and Cooperation L3

 Language

• Essential, office working language (English)
• An asset, Arabic
• Other languages also are an asset

If you recognize yourself in this profile, we welcome you to send your resume (CV, 2 pages max) and a cover letter (1-page max) in English by the 31 December 2025

To:  https://msfamman.recruitee.com/o/internal-controller

Any incomplete application will not be considered (ie no letter of motivation). Kindly note ONLY shortlisted applicants will be contacted.