JOB TITLE        Software Implementation Officer 

LOCATION        Amman

JOB SUMMARY

The Software Implementation Officer supports the successful rollout of digital health software across program sites, working under the guidance of the Implementation Lead. The role focuses on checking readiness, coordinating implementation activities, and ensuring that system setup, initial inventory, and go-live processes are completed correctly and on time.

Working closely with internal teams (technical, medical, supply chain, and M&E) and external partners, the officer supports the full implementation journey, from early readiness checks and system setup, through go-live and early system use. The role helps ensure that implementation activities carried out by different teams are complete, accurate, and practical for daily operations, while identifying and escalating any risks or issues early.

The ideal candidate has a good understanding of software implementation and quality checks, and is comfortable working in complex, low-resource, and multi-partner environments.

1. Planning, Readiness & Coordination (30%)

• Help plan and coordinate software rollout activities with facilities, warehouses, and partners.
• Confirm that sites are ready before implementation (staff, infrastructure, data, and basic setup).
• Make sure all required system setup is completed before moving to the next step.
• Coordinate timelines and tasks with different teams to keep everyone aligned.
• Follow up on progress and raise any delays or risks early.

2. System Setup & Go-Live Support (40%)

• Check that the system is set up correctly based on agreed requirements.
• Review facility setup, user access, permissions, and item lists.
• Ensure initial data is complete.
• Support go-live by checking that daily tasks work properly (receiving, dispensing, requests, reports).
• Identify issues and work with the right teams to fix them.
• Confirm the system is ready before final go-live approval.

3. Quality Checks & Issue Support (15%)

• Make sure implementation steps follow approved procedures and standards.
• Check that workflows support day-to-day operations and reporting needs.
• Record issues and support their resolution with technical or partner teams.
• Help troubleshoot problems during rollout and early system use.
• Share feedback to improve future implementations.

4. Documentation, Training & Follow-Up (15%)

• Help prepare simple implementation reports and sign-off documents.
• Support user training sessions and provide on-the-job guidance when needed.
• Monitor early system use and identify risks to proper adoption.
• Support follow-up activities to ensure the system is working well after go-live.

Other tasks as assigned by the direct supervisor.

MINIMUM REQUIREMENTS

• Bachelor’s degree in pharmacy, or any health-related field.
• Minimum of six (6) months of hands-on experience using ERP, health information systems, or supply chain management systems, preferably within healthcare, pharmaceutical, humanitarian, or NGO environments.
• Demonstrated experience supporting  system rollouts/go-live activities, or digital health implementations, ideally in low-resource or field-based settings.
• Ability to accurately interpret, follow, and apply technical and operational instructions, guidelines, and Implementation procedures.
• Willingness and availability to provide on-site and/or remote Implementation support during rollout and stabilization phases.
• Willingness to travel up to 50% of the time, including travel to low-resource or hardship locations.
• Proficiency in written and spoken English.

Additional Information

Travel Required:    50 % of Time

Scope (Financial / Non-Financial):

Key Contacts (Internal and External):

This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to repor

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.

Equal Opportunities 

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.