FUNCTION & POSITION

Protection Officer

LOCATION

Based in Amman, with 80% of their time dedicated to field visits in Amman, Zarqa, Irbid, Mafraq.

REPORTING TO

Senior Protection Officer

REPORTING TO THIS POSITION

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About Medair

Medair Jordan has been serving Syrian refugees and host communities in the regions of Amman, Irbid, Mafraq and Zarqa since 2012. Medair's programmes in Jordan include the provision of primary healthcare, cash-based intervention support including cash for shelter and winterization, case management, mobility assistive devices, and other services. In the last four years, Medair Jordan has implemented humanitarian assistance projects targeting key sectoral and regional priorities primarily through conditional and unconditional cash assistance. Medair Jordan currently delivers cash for health, cash for shelter, cash for winterization, emergency cash and multipurpose cash assistance, in addition to case management support and Mental Health Psychosocial support (MHPSS).

PROJECT OVERVIEW

The program aims to alleviate Basic Needs, Health, Protection and other risks through conditional and unconditional cash assistance, case management, and MHPSS counseling targeting the most vulnerable Syrian and non-Syrian refugees and asylum seekers, and vulnerable Jordanians in Jordan. It comprises comprehensive multisectoral case management and addresses barriers to accessing basic needs, health, MHPSS, protection, and livelihoods services. The program serves the most vulnerable population groups, targeting persons with disabilities, female/single parent headed households, and households with school age children or elderly persons.

OVERALL PURPOSE

The Protection officer is within the Jordan program and acts as a focal point for beneficiary families, helping them to foster self-reliance and build resilience. The Protection officer will work to enable individuals to prioritize their own needs and those of their families through cross-sectoral case management and facilitate the provision of cash-based interventions to the most vulnerable refugee and Jordanian households in Jordan, through direct implementation and partnerships.

The role includes field visits to conduct vulnerability assessments, creation of tailored case plans, regular follow ups, mapping of and linking families to service providers through timely and quality referrals.

The Protection officer will be also assisting Protection senior officer in tracking progress of directly and partner implemented activities, contributing to reporting against targets, and engaging with sector working groups and partners.

Major Duties and Responsibilities

1.              Conduct beneficiary needs assessments, build quality case plans, refer and follow-up with persons of concern to ensure linkage and provision of services in target areas.

2.              Contribute to building a network with relevant service providers and facilitate maintaining/updating the referral pathway.

3.              Support the Cash team with the distribution of different cash assistances, including ensuring beneficiary orientation on the use of IRIS, ATM, or U-wallet withdrawal methods.

4.              Maintain a transparent, honest and supportive communication environment with beneficiaries and within the team.

5.              Maintain an up-to-date knowledge of policies and best practices in different relevant and necessary sectors (including Education, MHPSS, Protection, Basic needs, Shelter, Disability, health, legal, etc.) and

6. Contribute to providing up to date training material and participate in the delivery of technical capacity building for local CBOs, and provide support to Medair staff and community partners on protection and case management and best practices.

7.              Represent Medair externally with partner NGOs, CBOs, other stakeholders, and relevant Working groups.

8.              Data management and reporting

a.              Ensure timely, quality, and accurate data inputs on the Information Management System Database.

b.             

c.               Adhere to data security and privacy procedures.

d.              Report on challenges and shifts of external service availability, and respond to client crises effectively, providing immediate support and referral to appropriate services

Delegated Responsibilities

• Support with monitoring trends in Jordan linked to: protection/case management best practices
• Support with best practices for the handover of protection activities to longer term local actors.

Person Specification

Qualification / Experience

Essential

Desirable

Education

University degree in social sciences, social work, or other relevant fields

Work experience

Experience in Case Management programming, working with refugees in a (host community/urban) humanitarian setting.

Experience in cash programs.

Languages

Strong working knowledge of English and Arabic (spoken and written).

IT

Competent in the use of Microsoft Office programs, in particular Word, Excel, Outlook and PowerPoint.

Competencies

Essential

Desirable

Motivation

Self-motivated

Strong commitment

Desire to learn

Team building

Team-player with good inter-personal skills

Willingness to support others and to share workload

Adaptability

Able to prioritize clearly and oversee multiple tasks.

Capacity to work under pressure and manage personal stress levels

Creative, open-minded, flexible, self-learner

Ability to solve problems creatively and innovatively

Technical expertise

Knowledge of standards in protection

programming (including Child Protection, SGBV and PwD).

Excellent knowledge of the needs of refugees living in a host community (including in Health, MHPSS, Shelter, Education or Legal status).

Experience working with UNHCR coordination structures (including the use of RAIS) and other humanitarian coordination actors.

Ability to facilitate project activity implementation in a timely and efficient manner.

Knowledge of humanitarian principles, Sphere and other international humanitarian guidelines and protocols.

Management and leadership

Highly organized and able to communicate work plans effectively.

Work conditions

This is a position based in Amman.

Job Commitment

Planned start date

-

Duration of commitment

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