The Ocean Services Agent is responsible for ensuring the timely and accurate movement of ocean import and export freight while providing exceptional customer service. This role supports the end-to-end shipment process, including documentation, routing, shipment monitoring, data entry, invoicing, and communication with customers, service providers, and internal teams.

Key Responsibilities

• Coordinate and process ocean import and export shipments in line with operational procedures and customer requirements.
• Receive, prepare, and review shipping documents to ensure accuracy and compliance.
• Arrange shipment routing and coordinate with ocean carriers and service providers.
• Monitor shipment progress and proactively address exceptions or delays.
• Maintain accurate and timely shipment data in operational systems.
• Ensure timely and accurate billing, invoicing, and accounting information.
• Communicate shipment updates and provide responsive support to customers and internal stakeholders.
• Follow customer standard operating procedures, company policies, and applicable regulations.
• Deliver a high level of customer service while meeting operational deadlines and KPI standards.
• Contribute to continuous improvement and efficient ocean freight operations.Company Description

Desired Candidate Profile

• College graduate or equivalent qualification.
• Knowledge of the global logistics industry; ocean freight experience is an advantage.
• Good computer skills, including Microsoft Excel and Word.
• Strong organizational skills with attention to detail and accuracy.
• Effective written and verbal communication skills.
• Customer-focused with the ability to prioritize and manage deadlines.
• Fluent in English.