- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (over the phone or web-chat)
- Acknowledging and resolving customer complaints.
- Awareness of our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Fixed working Hours (9 am - 5 pm)
- Fixed weekend (Friday and Saturday)
Work experience as a Customer Service similar roleExperience in sales or customer service positions is a plusExcellent communication and presentation skillsComfortable using computersAbility to handle customers stressBSc degree in EducationVery Good English