Position Head of Guest Services

Start Date: August 2019 New & Renovated Upscale Girls Dormitory, Amman, Jordan

• Near to University of Jordan 51 Rooms plus shared common spaces, kitchens, laundry, café, outdoor space and more! 

Pre-Opening Tasks:

• Physical setup and assistance in staff training · Preparing for soft opening · Social Media Marketing, handling phone calls and reservations

Description:

• You will be responsible for providing an excellent and consistent level of service to all guests.

• Contribute to the smooth and efficient running of Reception and overall Residence Services

• Greet customers, determine nature and purpose of visit, and direct or escort guests to specific destinations.

• Operate cash registers and computers.

• Checks membership of residents and collects fees from visitors.

• Give subscription and membership applications for interested residents.

• Receive payments and record receipts for services.

• Resolves complaints from customers and public.

• Maintain high standards and suggest improvements.

Qualifications:

• A relevant degree/diploma in Hospitality or Tourism management.

• Minimum 2 years work experience in hotel operations.

• Good customer service, communication and interpersonal skills are a must.

• Professional and presentable appearance and attitude.

Languages:

• English fluency is essential + Arabic

Benefits & Allowances:

• Based on qualifications and experience.

• Qualified, caring and performance driven person will be well compensated.

• Seeking long term team member.