Customer Service Team Manager

Jordan - Amman


People Management:

  • Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team.
  • Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
  • Carrying out supervisory responsibilities in accordance with the companies policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.
  • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Team Managers
  • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site and may require interface with other sites in network
  • Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
  • Expected to be 2nd in line to the Group managers and at times might be required to perform delegated duties of group managers
  • Develop and Achieve performance goals and objectives in line with the network wide vision and goals
Post date: 24 March 2021

Post date: 24 March 2021