About the company:

• Qima Coffee is a globally recognized coffee sourcing and trading business that specializes in discovering and offering some of the world’s finest coffees, with the aim of generating sustainable livelihoods for smallholder farmers.
• Qima was established in 2016, initially sourcing coffee from Yemen with the aim of generating livelihoods for smallholder farmers in one of the world’s most challenging operating environments.
• Having succeeded in (re)building Yemen’s coffee industry, in 2020 Qima expanded its coffee sourcing operations globally and the company now operates in numerous coffee-producing countries and markets and distributes its coffees to over 40 countries worldwide.

Job Summary:

• As a Human Resources Officer for our regional office, you will be responsible for supporting the HR needs of our diverse workforce spread across different locations.
• You will play a crucial role in implementing HR policies, procedures, and initiatives, ensuring compliance with labour laws and regulations, and fostering a positive and engaging work environment.

Key Responsibilities:

Recruitment and Selection:

• Collaborate with hiring managers to identify staffing needs and develop job descriptions.
• Advertise job openings, screen resumes, conduct interviews, and facilitate the selection process.
• Coordinate pre-employment activities, such as reference checks and background verifications.

Employee Relations:

• Serve as a primary point of contact for employee inquiries, concerns, and grievances.
• Promote positive employee relations by addressing conflicts, resolving issues, and facilitating effective communication.
• Conduct investigations into employee complaints and ensure appropriate action is taken.

HR Policies and Compliance:

• Develop, implement, and update HR policies, procedures, and guidelines.
• Ensure compliance with labour laws, regulations, and company policies.
• Provide guidance to managers and employees on HR-related matters, including disciplinary actions and performance management.

Performance Management:

• Support the performance appraisal process by assisting with goal setting, feedback collection, and performance discussions.
• Assist managers in identifying and addressing performance issues and implementing improvement plans.
• Contribute to the development and implementation of employee development and training programs.

HR Administration:

• Maintain accurate employee records, including personnel files, leave records, and attendance.
• Prepare HR-related reports and statistics for management review.
• Assist with payroll processing and ensure accuracy of employee data.

Employee Engagement and Welfare:

• Organize employee engagement activities, events, and initiatives.
• Support employee welfare programs, such as health and wellness initiatives, recognition programs, and employee assistance programs.
• Foster a positive work culture that promotes employee satisfaction and retention.

Skills

Qualifications and Skills:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field.
• Proven experience as an HR Officer or similar HR role, preferably in an SME environment.
• Excellent English language skills
• Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Excellent problem-solving and conflict resolution skills.
• Proficient in using MS Office applications.
• High level of confidentiality and ethical standards.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• We offer a competitive salary and benefits package, along with opportunities for professional growth and development.
• If you are a dedicated and results-oriented HR professional, we invite you to apply for this exciting position and contribute to our organization's success.
• To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications