Leads support functions within the Jordan River Designs Department related to production, administration, marketing, sales and general business development functions.

Core Responsibilities:

• Supports department in research, administrative support and reporting functions to facilitate daily operations.
• Manages document control functions, maintaining databases, and customer relationship management to ensure proper documentation and communication.
• Supports operational functions including inventory management, purchasing, supplier management, translation, contracting, and recordkeeping to ensure facilitating daily operations.
• Communicate regularly with wholesalers and suppliers as required and escalate critical issues to the Operation Supervisor or cross-functional colleagues to ensure customer satisfaction through continuous improved and sustained customer service.
• Follows up with product information and production centers’ activities to ensure the production cycle process is within the plan.
• Liaise with other internal departments and stakeholders as required to ensure proper coordination.
• Supports in human resources and administration functions, and following up on the work schedule to see that the production plan is carried out.
• Strives to achieve the highest levels of proficiency in all competencies and skills required to perform the role.
• Performs other responsibilities and tasks as required or as directed by management.

IKEA Specific

• Ensures entries relevant to IKEA Supplier Portal, PDOC, Connect, DWP, ECIS, IWAY and IMUST, specific to customer requirements are entered regularly and up to date to ensure keeping them up to date.
• Supports in sourcing, sampling, and testing processes to ensure work is according to requirements.
• Supports quality control, maintaining standards and inspections to ensure providing the best final product.
• Provides logistics support for IKEA-related visits and activities and liaises with other departments in shared duties to ensure meeting their expectations.
• Follows up on IKEA orders from raw materials to finding destinations to ensure providing production support as required

Skills

Qualifications:

• Bachelor's degree in Business Administration, Industrial Engineering or any other related discipline;
•  Strong English and Arabic language skills (written and spoken)
• 3-5 years.