The medical assistant is responsible for overseeing the daily operations of the medical office, ensuring efficient administrative processes that involves coordinating schedules and maintaining records.
Administrative Management:
- Manage patient scheduling, appointments, and follow-ups.
- Handle correspondence, including phone calls, emails, and mail.
Patient Relations:
- Ensure a high standard of patient care and service.
- Address patient concerns and resolve complaints in a timely manner.
Skills
Communication:
- Excellent verbal and written communication skills.
- Ability to handle sensitive patient interactions with empathy and professionalism.
Technical Proficiency:
- Proficiency in medical office software, including Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems.
- Familiarity with practice management software and billing systems.
Customer Service:
- Strong customer service orientation to ensure a positive patient experience.
- Ability to handle patient concerns and resolve complaints professionally.