Job Description
Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.
Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:
- Secure an easy buying process from home to home, and
- Understand and match customers’ needs and expectations now and in the future.
- Act as a highly efficient, and staffed, sales mechanism.
- Show home furnishing solutions full of inspiring home furnishing ideas.
- Serve as a well-qualified home furnishing specialist.
- Provide a day out for the whole family.
Skills
Qualifications
- Face-to-face customer service experience
- Assertive and able to remain calm and controlled when faced with emotional customers during stressful situations
- Demonstrates a polite and friendly manner
- Experience of managing conflict and achieving a win-win outcome
- Enthusiastic about work and working with others in a team
- A flexible approach/open to change
- Ability to use and take personal initiative
- Ability to make decisions
- Good attention to detail Experience of working in a fast-paced environment
- Interest in home furnishing
- Computer literate
- Ability to communicate confidently and clearly in the local language(s) and English.