• Responsible for communicating with customers over the phone, email or chat to answer their questions and complaints
• Answer all incoming calls and address the caller’s problems in a timely manner
• Re-direct calls as appropriate and take adequate messages when required
• Perform tasks following the company’s line of conduct and behave in a polite and courteous manner with callers
• Regularly follow up on customers' files and call them back in the event of emergencies
• Follow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issues
• Collect customer information and enter related information in various company software products
• Escalate issues or unresolved queries to the supervisor and communicate what is related with other employees.

Skills

• Communication Skills: strong reading, writing and speaking communication skills in both Arabic and English Language
• Able to handle full conversations in English (language level at least B1)
• Ability to multi-task
• Has positive attitude
• Ability to deal effectively and patiently with others
• Customer service oriented
• Problem analysis and solving skills
• Has a high stress tolerance level
• Technical Skills: sound knowledge of basic computer tools (e.g. Office suite, Internet, e-mail)