Food & Beverage Captain - Movenpick Resort & Residences Aqaba Job Description Under the guidance and supervision of the Restaurant Manager, and within the limits of the standard, the F&B Captain is responsible for all service matters including guest satisfaction and the control of the service flow in his area of service, - Is responsible from his/her station or section in terms of service and guest satisfaction. - Directs the waiter/tress for an efficient service. - Enhances the guest satisfaction by dealing with them professionally. - Handles the guest complaints and requests of the station or section. - Is aware of the daily hotel activities and has product knowledge of all the hotel facilities - Proper grooming at all times - To attend training classes as per schedule - Shows fullest cooperation and respect within the team and other departments - Interdepartmental Co-operation (Team work) - Going beyond the call of duty to satisfy guest needs - Highest level of proficiency in dealing with customers - Eye for detail - Multi-functionality - Self-motivation - Positive attitude - Personal grooming and etiquette

- Internal: Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specification - External: All guests, suppliers/partners. - Materials: All machinery and equipment at Front Office More detailed duties and responsibilities are listed below in the form of a checklist and are not meant to be complete.