Fairmont Amman is offering a career opportunity for an a Chief Concierge
What you will be doing?
- Assist guests with all inquiries, both hotel and non-hotel related.
- Maintain good relationship with Airport Concierge, retailers and other service providers within the city and ensure that information on their promotions are up to date.
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks..
- Supervises and directs Concierge, and airport transportation requirements
- Ensure all Standard Operating Policies & Procedures are adhered
- Ensure guest requests are handled in a timely manner
- Minimum five years' experience as a Concierge or in a related position
- Active member of Les Clefs D'Or is an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation