Noorart, an international company specializing in publishing and distributing educational materials, is currently seeking to hire a highly skilled and detail-oriented Office Administrator & Customer Service Representative (Female) to join our team in Amman, Jordan. As an Office Administrator, you will be responsible for managing administrative tasks, coordinating schedules, and supporting staff, as well as handling office supplies, communications, and providing essential support to maintain a productive work environment. Additionally, you will handle customer inquiries, provide accurate information, process orders, resolve issues, and ensure customer satisfaction.

Office Administrator Responsibilities:

Administrative Management:

• Manage and organize office operations and procedures.
• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Scheduling and Coordination:

• Schedule and coordinate meetings, appointments, and travel arrangements for staff and executives.
• Manage calendars and ensure all schedules are up-to-date.

Office Supplies and Equipment:

• Maintain office supplies inventory by checking stock and ordering supplies as necessary.
• Ensure all office equipment is well-maintained and arrange for repairs when needed.

Communication:

• Serve as the point of contact for internal and external communications.
• Draft and distribute memos, emails, and other documents.

Support Services:

• Provide administrative support to staff and management.
• Assist in the planning and execution of company events and meetings.

Customer Service Responsibilities:

Customer Interaction:

• Handle customer inquiries and complaints through phone, email, or chat.
• Provide accurate and timely information about products and services.

Order Processing:

• Process customer orders, returns, and exchanges efficiently.
• Ensure accuracy in order entry and follow-up.

Issue Resolution:

• Resolve customer issues

Skills

Organizational Skills:

• Ability to manage multiple tasks efficiently.
• Strong time management and prioritization skills.

Communication Skills:

• Excellent verbal and written communication abilities.
• Strong interpersonal skills to interact with customers and staff effectively.

Technical Skills:

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with office management software and customer relationship management (CRM) systems.

Problem-Solving Skills:

• Ability to handle and resolve customer complaints and issues promptly.
• Strong decision-making skills to address and manage administrative challenges.

Detail-Oriented:

• High attention to detail for managing schedules, processing orders, and maintaining records.
• Accuracy in data entry and document management.

Customer Service Skills:

• Strong customer service orientation with the ability to maintain a positive attitude.
• Ability to provide accurate information and ensure customer satisfaction.

Adaptability:

• Flexibility to handle various tasks and adapt to changing priorities.
• Ability to work in a fast-paced environment and manage stress effectively.

Teamwork:

• Ability to work collaboratively with team members and other departments.
• Strong supportive and cooperative approach in assisting staff and management.

Professionalism:

• Maintain a professional demeanor and appearance.
• Ability to handle sensitive and confidential information with discretion.

Multitasking Ability:

• Capability to handle multiple responsibilities and tasks simultaneously without compromising on quality or efficiency.