JOB DESCRIPTION

Scope

Context

About Relief International

Relief International (RI) partners with communities impacted by conflict, climate change, and disaster to save lives, build greater resilience and promote long-term health and well-being.

Currently, RI is active in 14 countries around the world, including some of the most fragile: Afghanistan, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, South Sudan, Sudan, Syria, Turkey, and Yemen.

Relief International includes the four corporate members of the RI Alliance: Relief International Inc., Relief International-UK, Relief International-France and Relief International-Europe Under our alliance agreement, we operate with a single, shared management structure.

About our Country Program/ Regional Programs

RI in the Middle East has programs in six countries - Iraq, Jordan, Lebanon, Syria, Turkey and Yemen, with a focus on the 4 main RI sectors: Health, WASH, Education and Economic Opportunity.

Relief International currently employs 3900 staff (direct and indirect) in the region and has a range of emergency response and development programs valued at 70 million USD on an annual basis. 

Relief International Jordan

Middle East Region

RI operates in six countries in the Middle East region:  Iraq, Jordan, Lebanon, Syria, Turkey and Yemen, with a focus on the four RI sector pillars: Health, WASH, Education and Economic Opportunity.  We employ more than 4,000 staff (direct and indirect) in the Middle East region and implement a range of humanitarian and development programs valued at approximately $70 million USD on an annual basis.

Africa/ Asia Region

RI operates in seven countries in the Africa/Asia region: Afghanistan, , Iran, Myanmar, Pakistan, Philippines, South Sudan, and Sudan, with a focus on the four RI sector pillars: Health, WASH, Education and Economic Opportunity. We employ more than 3,000 staff (direct and indirect) in the Africa/Asia region and implement a range of humanitarian and development programs valued at approximately $60 million USD on an annual basis.

Job Profile

The Supply Chain and Operations Officer is a key operational support role, ensuring the smooth and efficient functioning of Relief International's Jordan office and project activities.

Your role will be to coordinate and manage various logistical and administrative tasks, including travel arrangements, office supplies, asset management, and procurement, ensuring compliance with RI's policies and donor regulations.

Key responsibilities

Accountability and Complexity

Staff welcoming and onboarding

• Provide a warm and courteous welcome to Jordan Office visitors and new staff.
• Ensure timely delivery of welcome packages and coordinate visit arrangements for Airport pick up, hotel accommodation, and assigned personal assets).
• Airport pick up and drop off tracker with coordination with other concerned parties.
• Work closely with IT/HR for the onboarding of new staff both national and international by ensuring that all assets are ready prior to start date.

External Coordination and Documentation:

• Liaison: the SCO Officer works with a government department to ensure a smooth workflow for RI and the international staff, typically involves building and maintaining relationships between RI and the respective government departments, such as but not limited to MoI, MoL, MoSD, Police stations, Utility Companies, Telecommunication providers, labors, etc.
• Manage staff Visas, work permits, and residence permits as needed, maintaining an updated tracker.
• Act as a focal point for staff international movements and coordinate with the hubs team.
• Maintain and update the staff movement tracker in coordination with the safety and security team.

Logistics and procurement

• Conduct and assist the procurement requests received form teams in the office and/or camps.
• Maintain an updated vendor list and ensure proper archiving of documents.
• Follow up on events organization, managing logistics and event venues, transportation, etc.

Warehouse and Stock Management

• Support in monitoring project stock levels and advice on appropriate stocking and replenishment to meet project demands.
• Ensure warehouse and stocks are secure, well managed, and documented. Improve on and ensure the accuracy of reporting and tracking databases.
• Oversee routine physical stock counts, document discrepancies and report losses to Country Management.
• Ensure receipt and reconciliation are done for all stocks which have been transferred from RI to other locations.

Assets

• Ensure that the asset register is properly maintained; and all office and program assets are logged.  For all assets, maintain the tracking system and ensure all assets are issued with a unique RI asset number, ID tag, and are tracked.
• Ensure assets and property are effectively managed, asset list is updated regularly, and assets are disposed of according to RI and/or donor regulations. Ensure annual (or bi-annual) asset checks are completed; damage and losses are reported immediately.

Transportation & Fleet

• Ensure management of vehicle fleets is in line with RI standards, and ensure that appropriate allocation and safe use of vehicles is achieved throughout the program
• Ensure transportation services are cost-efficient and service provider is reliable.
• Oversee the vehicle tracking system of Relief International.
• Ensure drivers are appropriately trained/updated on security procedures.

Behavior and conduct

• Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies
• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional
• Reports any concerns

Management and leadership

• Ensure the highest standards of behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies
• Be a model for ethical conduct standards for other team members
• Embrace diversity, and model inclusive and equitable behaviour.
• Ensure own actions and the actions of the teams’ members they manage do not adversely impact the safety of the RI team and the vulnerable communities we serve
• Ensure donors, partners and communities are aware of RI conduct and reporting mechanisms
• Ensure safeguarding is embedded in all the work we do
• Be responsible for ensuring a culture and systems in place for reporting
• Report any concerns

Other duties as required for the role.

Person Specification

Skills, knowledge and expertise required for the role.

Essential criteria

• Bachelor’s degree in Supply Chain Management, Business Administration, Procurement Management or equivalent.
• 3 - 5 years of relevant work experience in NGO supply chain department.
• Excellent analytical, organizational, managerial and communication skills.
• Excellent interpersonal skills; including patience, diplomacy, willingness to listen and respect for colleagues and partners.
• Excellent time management skills and resourcefulness with strong attention to details.
• High level of creativity and coordination.
• Fluency in Arabic and English is required.
• Information and computer literacy (MS Office package) and Oracle
• IT experience is a plus.

Desirable criteria

• Governmental liaison.

RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:

• Integrity
• Adaptability
• Collaboration
• Inclusivity
• Sustainability

All staff are expected to abide by RI Safeguarding, Code of Conduct & Incident Management Policies & procedures.

Relief International is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.”