Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Operations Manager | Holding | Group Audit & Advisory Services

ROLE SUMMARY
The Operations Manager is accountable for managing one or more project(s) or a portfolio of Quality Assurance & Improvement Program. The incumbent will be also responsible for internal team coordination, external communications, budget management, and various operational activities to facilitate efficient workflow and enhance team productivity.

ROLE PROFILE

• Manage the day-to-day operations and administration of GA&AS.
• Provide Input for the Quality Assurance and Improvement Plan.
• Participate in the budget planning exercise annually.
• Assist in the preparation of accurate and timely functional statements and reports to meet corporate and functional requirements, policies, and standards.
• Manage the onboarding and offboarding of external service providers as well as collaboration with other departments on the matter, as needed.
• Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events) in coordination with Quality Assurance.
• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management.
• Work closely with the Quality Assurance team to identify areas of learning across the GA&AS team, design the annual learning initiatives, plan, and execute through the year.

REQUIREMENTS

• Bachelor’s degree in business administration or related field preferred.
• 8+ years of professional experience in a relevant discipline; project manager, operations manager, or office manager preferably in a corporate environment.
• Analytical Thinking, Client Service/Customer Care, Coordinating, Decision Making, Innovative Thinking, Organizational Awareness, Planning & Organizing, Presentation Skills, Tenacity.
• Ability to work cross functionally and manage multiple inputs from different teams into a single deliverable.
• Attention to detail and accuracy in all tasks, including data entry and record-keeping.
• Ability to maintain confidentiality and exercise discretion in handling sensitive information.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.