• Collaborating closely with internal teams, you will act as a bridge between clients and our organization, ensuring seamless communication and timely resolution of any issues or concerns raised by clients.
• Working closely with internal teams to bridge the gap between clients and our organization, ensuring seamless communication and prompt resolution of any concerns raised by clients.
• Developing and preserving robust, enduring connections with our esteemed clients, comprehending their distinct needs, and furnishing personalized resolutions to guarantee their satisfaction and commitment.
• Partnering closely with internal divisions to serve as a connection between clients and our firm, guaranteeing fluent communication and speedy resolution of any issues raised by clients.
• Fostering and upholding solid, enduring associations with customers, comprehending their unique prerequisites, and furnishing bespoke answers to ensure their happiness and loyalty.
• Engaging closely with internal sectors to function as a conduit between clients and our enterprise, ensuring seamless communication and timely resolution of any concerns raised by clients.

Skills

Qualifications

• At least 05 years of progressively responsible professional experience of employee relations, preferred to have a compliance experience
• Previous experience in an emergency or conflict-afflicted setting is required.
• Knowledge of laws, regulations, principles, and standard techniques.
• Ability to develop trust, credibility, best judgment, and cultural competency.
• Prior experience conducting employee relations reviews and advising on complicated and sometimes urgent employee relations issues.
• Experience managing highly sensitive information and the capacity to keep legal and financial information discreet.
• Proven track record of dealing respectfully with people from a variety of backgrounds and cultures, as well as effectively communicating across different levels.
• Follow up on claims, breaches, and misbehavior by employees. Conduct necessary assessments and investigations for individual cases.
• Follow IRC disciplinary procedures and take appropriate action as needed.

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development.
• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
• Curiosity, a desire to continually learn and develop is a must.
• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

English is required, while Arabic needs to be native.

Travel: 15% to field sites when required.

Key Working Relationships:

Position Reports to: Compliance and Risk Management Director Syria CP

Position directly supervises: NA

Indirect Reporting (If applicable):

Key Internal Contacts: SMT and other management layers of Syria CP, HQ ER senior staff

Key External Contacts:

Applications will be received till Oct. 23rd, 2024