SCOPE OF WORK

                                                                 USAID/JORDAN Himaya Activity

Project Background:

The Jordan Himaya Activity is a USAID-funded project that aims to enhance the availability and quality of essential services and protection for survivors of Gender-Based Violence (GBV) in Jordan. The project has two outcomes: 1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding to violence strengthened. To achieve these outcomes, the project will apply a survivor-centered systems-strengthening approach to improve prevention, response, and protection services, and to support the development and implementation of survivor-centered legislation and policies. Outcome 1 will inform research, advocacy, and policy changes in Outcome 2, while reforms supported under Outcome 2 will be implemented and enforced by institutions and service providers that have gained stronger capacity under Outcome 1.

Role’s Purpose:

Provide on-site support to staff members providing case management assistance to survivors of gender-based violence, and support implementation of automated systems, and policies and procedures that enhance timeliness of interagency coordination and implementation of survivor-centered principles.

Key Duties and Responsibilities:

• Facilitate the delivery of practical training on the GBV Standard Operating Procedures (SOPs), along with specialized training on a Survivor-Focused Approach.
• Assist with the implementation of the automated case management system across various locations.
• Deliver training sessions to employees, including case managers, social workers, and administrative staff, ensuring they understand the system’s features, data entry processes, reporting tools, and security protocols.
• Provide on-job training and support of full aspects of case management system implementation and institutionalization.
• Support in data entry and ensuring proper implementation of the system as needed.
• Provide on-site and remote assistance to troubleshoot issues, answer questions, and adapt the system as necessary for each location’s unique needs.
• Monitor the system usage, gather users feedback, and report on progress, challenges, and system improvements needed.
• Ensure that staff at each location are fully capable of operating the system independently and follow best practices for maintaining data security, confidentiality, and integrity.
• Provide regular written reports documenting progress and challenges.

Reporting:

The GBV Case Management Assistant will report to the Systems Management Specialist.

Qualifications and Skills

• Bachelor’s degree in Social Work, Psychology, Sociology, Gender Studies, or a related field.
• A minimum of 2 years of relevant experience in social services and case management.
• Proven ability to work in multiple locations and adapt to different organizational environments.
• Strong communication skills and the ability to provide hands-on support.
• Ability to manage multiple cases, prioritize tasks, and maintain thorough, accurate documentation.
• Excellent verbal and written communication skills.