Job Title: Aftersales Manager (Automotive Field)

We are looking for a dedicated and experienced Aftersales Manager to join our dynamic team in the automotive industry. The ideal candidate will be responsible for overseeing all aftersales activities, ensuring customer satisfaction, and driving profitability through effective management of service operations. This role requires a strategic thinker with excellent leadership skills, a deep understanding of automotive aftersales processes, and a commitment to delivering high-quality service. The Aftersales Manager will work closely with various departments, including sales, marketing, and technical teams, to develop and implement strategies that enhance the customer experience and improve service efficiency. Key responsibilities include managing service teams, developing aftersales programs, monitoring performance metrics, and ensuring compliance with industry standards. The successful candidate will have a proven track record in aftersales management, strong analytical skills, and the ability to build and maintain strong customer relationships. This is an excellent opportunity for a motivated individual to make a significant impact in a fast-paced and growing company.

Responsibilities:

• Oversee all aftersales activities and operations.
• Develop and implement aftersales strategies to improve customer satisfaction.
• Manage and lead service teams to ensure high performance.
• Monitor and analyze aftersales performance metrics.
• Ensure compliance with industry standards and regulations.
• Develop and maintain strong customer relationships.
• Coordinate with sales, marketing, and technical teams.
• Handle customer complaints and resolve issues promptly.
• Implement training programs for service staff.
• Manage inventory and ensure availability of spare parts.
• Prepare and manage aftersales budgets.
• Conduct regular audits and inspections of service operations.
• Develop and implement service improvement plans.
• Ensure timely and accurate reporting of aftersales activities.
• Stay updated with industry trends and best practices.

Education, Knowledge, Skills and Experience

• Bachelor’s degree in business administration, Automotive Engineering, or related field.
• Minimum 12 years of relevant experience among which at least 6 years in managerial position
• Proven experience in aftersales management in the automotive industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to develop and implement effective aftersales strategies.
• Knowledge of automotive aftersales processes and standards.
• Customer-focused with a commitment to delivering high-quality service.
• Ability to work under pressure and meet deadlines.
• Proficient in using aftersales management software and tools.
• Strong organizational and time management skills.
• Ability to build and maintain strong customer relationships.
• Experience in managing budgets and financial performance.
• Knowledge of inventory management and spare parts logistics.
• Ability to conduct training and development programs for service staff.

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