About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

The Program Summary

Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates crosscutting themes of youth, gender equality and empowerment, governance, natural resource management and technology.

The Position

Civil society and media are vital to advancing effective and inclusive civic engagement and participation in Jordan, yet they face profound challenges, including shrinking civic space, mistrust among their constituents and complex new threats to their long-term sustainability. The Strengthening Civil Society System (Sawt) project is a 5-year USAID funded project that aims at supporting sustained civic engagement in Jordan through civil society and digital media innovations through Good, Trusted Knowledge-Building Resources and Participation & Advocacy. Mercy Corps as a consortium partner with Internews (the consortium Lead Partner), and International Center for Non-Profit Law (ICNL), Mercy Corps will be working closely with all partners to achieve the project goals but will be specifically responsible to lead the Civil Society strengthening and Advocacy component, to achieve results on the CIVIL SOCIETY LEGITIMACY AND PERFORMANCE, Mercy Corps will work with CSOs and other civil society actors to improve their performance and capacity to serve their constituencies, build sustainable networks and lead impactful advocacy and citizen engagement.

The Project assistant will assist Civil Society Team Leader and project specialists in the daily smooth running of Sawt project. S/he supports efficient information flow between the field teams, Program Development and Quality Finance and Operations teams for quality program implementation. Project Officer will assist Civil Society Team Leader in routine information management and documentation tasks, including filing, compilation and dissemination of reports, etc. S/he will be tracking and following up on procurement and other operations issues.

Essential Responsibilities:

• Assist with general program operations and field-based activities.

• Create and update calendars, schedule meetings, field visits and other activities as needed.

• Take minutes of meetings for all project meetings.

• Liaise with and support key project staff to ensure that the program is running effectively and making best use of program resources.

• Develop and participate in monthly progress reports and other reports as assigned.

• Collect, compile and disseminate project team field reports on a regular basis Data-entry of project information.

• Organize and maintain filing for the projects in accordance with Mercy Corps Program Management Minimum Standards.

• Follow up on and keep track of procurement/finance/ paperwork.

• Assist project staff logistics, finance, procurement, and project activities implementation.

• Assist in facilitating field visits for Mercy Corps staff and donor agency visitors.

• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

• Other duties as assigned.

SAFEGAURDING RESPONSIBILITIES:

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work

• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members

• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility: None

Accountability

Reports Directly To: Civil society team leader.

Works Directly With: Organizational Capacity Senior Coordinator, Civic Engagement specialist, Advocacy specialist, MEAL advisor, procurement team, and finance team, PAQ team

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• A university degree in Management, International Development.

• At least 3 years of experience in international development or humanitarian assistance programs.

• Experience in project implementation and support of emergency and relief programs.

• Experience in procurement system

• Experience in filling system.

• Fluent in both Arabic and English.

• Strong verbal and written communications skills.

• Strong proficiency in Microsoft Office applications including Excel and Word.

Success Factors

• Problem solving skills.

• Deep commitment to humanitarian principles and values.

• Ability to work under pressure, independently and with limited supervision.

• Demonstrated creative problem-solving skills.

• Highly developed interpersonal communication skills.

• Demonstrated decision-making skill and excellent time management capacities.

Competencies

• Follow up

• Communication Skills

• Problem solving

• Planning and Prioritization skills

• Collaboration/Teamwork

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan or other Middle East Mercy Corps locations and it requires up

to 40% travel to support country programs, which may include travel to insecure locations where

freedom of movement is limited and areas where amenities are limited. Housing for this role is in

individual housing and staff will have access to good medical services and the living situation is of a high

standard.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the

communities we serve, we empower all team members to dedicate 5% of their time to learning activities

that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment

to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking,

we are better able to leverage the collective power of our teams and solve the world’s most complex

challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives

and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best

work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and

evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We

actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger

and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal<