Noorart, an international company specializing in publishing and distributing educational materials, is looking for a dedicated and motivated Customer Service Representative to join our team for the night shift. The ideal candidate must have a strong background in teaching (Arabic, Religion, or English) with 5-10 years of experience. Excellent English communication skills are required, along with a passion for helping others and handling customer inquiries professionally. This role is perfect for individuals who are proactive, detail-oriented, and eager to contribute to a positive customer experience.

Key Responsibilities:

• Handle customer inquiries and provide solutions via phone, email, and chat.
• Offer product information and assist customers with their needs.
• Ensure timely responses to customer queries and follow-ups.
• Maintain accurate records of customer interactions in the company’s CRM system.
• Collaborate with other departments to resolve customer concerns and improve service.
• Ensure high levels of customer satisfaction and maintain a positive rapport with clients.

Qualifications:

• Gender: Male (as per shift requirements).
• Education: Bachelor's degree (Required). Preferred major in English Language, Arabic, or Religious Studies.
• Experience: 5-10 years of teaching experience in Arabic, Religion, or English.
• Strong verbal and written communication skills in English are a must.
• Problem-solving abilities and the capacity to work efficiently under pressure.
• Must be available to work night shifts consistently.

Why Join Us?

• Competitive salary.
• Opportunities for professional growth and development.
• A dynamic, supportive, and collaborative work environment.

Skills

1. Teaching Background: Preferably in Arabic, Religion, or English.
2. Prior Experience: Experience in customer service or related fields is a plus.
3. Strong Communication Skills: Ability to convey information clearly and listen actively.
4. Problem-Solving Abilities: Efficiently identify and resolve customer issues.
5. Empathy and Patience: Understand and address customer needs with care and composure.
6. Time Management: Ability to prioritize tasks and handle multiple inquiries effectively.
7. Technical Proficiency: Familiarity with customer service tools and software.